Poison Information Provider (Pharm Tech or EMT)

University of California, San Francisco•Madera, CA

5d•Onsite

About The Position

Under the supervision of the Director and the direction of the Specialists in Poison Information, the Pharmacy Technician II - Provider provides assessment and management advice and follow-up for emergency and informational telephone calls from the public made to the California Poison Center System at Valley Children’s Hospital in Madera, CA. The calls received from the public may include issues such as toxicity of drugs, household chemicals, plants, venomous and environmental chemicals.

Requirements

Licensed Pharmacy Technician by the California Board of Pharmacy
Minimum 2 years of experience in a Specialty Pharmacy and/or in a retail/community pharmacy, and/or an equivalent combination of education and experience
Completion of a recognized/accredited Pharmacy Technician Training Program
Must possess the skills, knowledge, and abilities essential to the successful performance of the duties assigned to the positions.
Excellent demonstrated record of attendance and punctuality
Demonstrated ability to organize and manage time efficiently and productively
Excellent oral, written, interpersonal and problem-solving skills
Ability to handle staff, patient, and student issues with tact, diplomacy, and confidentiality
Attention to detail and willingness to learn
Ability to function with minimal supervision
Ability to receive instructions and constructive feedback
Excellent verbal communication skills
Knowledge of medical and pharmaceutical terminology
Ability to exercise appropriate judgment with policies and triage calls to other hotline staff
Experience working in a poison center or managing emergency health related calls
Proficiency in Word, Excel, Outlook, Internet Explorer, and database record entry and retrieval

Nice To Haves

EMT certification

Responsibilities

Providing initial management advice and follow-up for emergency and informational telephone calls from the public to the poison control center (Madera Division of the California Poison Control System (CPCS)).
Working with the direction of Specialists in Poison Information and according to policy and guidelines of the CPCS, under the supervision of the Medical and Managing Directors.
Managing and triaging calls to other staff as specified in the CPCS policies and procedures.
Documenting all consultations in an electronic medical record.
Assisting in the development of written materials as requested.
Providing referral to and alerting governmental agencies when appropriate.
The Pharmacy Technician II - Provider (PT II - P) answers hotline calls in an efficient manner, obtains accurate history, and calculates potential exposures. Use computer and library resources in order to obtain toxicity information about unfamiliar products.
The PT II - P accurately triages emergency calls according to guidelines, policies, and training, and consults Specialists in Poison Information appropriately. Assess the severity of an exposure in order to determine if the call can be referred to a Specialist in Poison Information or needs to be referred directly to a healthcare facility.
The PT II - P provides information to callers in a manner that is clear, concise, reassuring, courteous, easy to understand, and professional. Use customer service skills to manage stressful situations involving callers who may be anxious, demanding, and/or may have language barriers.
The PT II - P documents all pertinent information of each case clearly, thoroughly, and accurately, using numerous special electronic resources and programs.
The PT II - P performs other duties as directed.