Pointe Shoe Fitter/Sales Associate

Canada's National Ballet SchoolToronto, ON
CA$18 - CA$19Onsite

About The Position

Canada’s National Ballet School (NBS) is seeking a Pointe Shoe Fitter / Sales Associate to join The Shoe Room team. This role is ideal for someone who loves ballet, enjoys working with people, and is passionate about helping dancers feel confident and supported. NBS is a leading arts and education institution dedicated to excellence in dance training, community programming, and health initiatives, fostering a collaborative, creative, and inclusive environment. The Shoe Room is a unique retail environment that supports dancers at every stage of their training journey.

Requirements

  • High school diploma or equivalent
  • Minimum 1 year of retail or customer service experience
  • Minimum 5 years of ballet training, including at least 2 years en pointe
  • Formal classical ballet training with knowledge of ballet terminology, syllabi, and performances
  • Strong knowledge of pointe shoes, dancewear, and dancers’ fitting needs
  • Ability to manipulate and adapt pointe shoes to support customer comfort and performance
  • Basic sewing skills required
  • Experience using POS and inventory systems preferred
  • Comfortable handling cash and processing transactions accurately and efficiently
  • Strong interpersonal and communication skills with a professional and approachable demeanor
  • Ability to multitask, stay organized, and thrive in a fast-paced environment
  • Strong attention to detail and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
  • Basic proficiency with Microsoft Office
  • Positive attitude, adaptability, and willingness to support the team wherever needed

Nice To Haves

  • Enthusiastic, dependable, passionate about dance, and excited to be part of a supportive and creative community

Responsibilities

  • Conduct pointe shoe fitting appointments and support dancers in selecting shoes that promote healthy dance practices
  • Provide personalized guidance and product recommendations for pointe shoes, dancewear, and ballet accessories
  • Perform basic pointe shoe alterations and modifications to support individual dancer needs
  • Deliver friendly, professional, and knowledgeable customer service to students, families, faculty, and guests
  • Process cash, debit, and credit transactions accurately using the POS system
  • Maintain customer purchase histories and shoe records within the POS system
  • Help maintain a clean, organized, and welcoming retail environment
  • Restock merchandise, organize displays, refold apparel, and steam items as needed
  • Assist with inventory maintenance and annual inventory counts
  • Support on-site and off-site retail initiatives including pop-up shops, performances, and NBS events
  • Balance multiple responsibilities throughout shifts while maintaining strong attention to detail and customer care
  • Jump in wherever needed to support the team and contribute to an exceptional customer experience
  • Take on other duties as assigned

Benefits

  • Opportunities to get involved in employee-led initiatives like our EDI and Social Committees
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