Pointe Shoe Fitter/Sales Associate

Canada's National Ballet School•Toronto, ON

12d•CA$18 - CA$19•Onsite

About The Position

Canada’s National Ballet School (NBS) is seeking a Pointe Shoe Fitter / Sales Associate to join The Shoe Room team. This role is ideal for someone who loves ballet, enjoys working with people, and is passionate about helping dancers feel confident and supported. NBS is a leading arts and education institution dedicated to excellence in dance training, community programming, and health initiatives, fostering a collaborative, creative, and inclusive environment. The Shoe Room is a unique retail environment that supports dancers at every stage of their training journey.

Requirements

High school diploma or equivalent
Minimum 1 year of retail or customer service experience
Minimum 5 years of ballet training, including at least 2 years en pointe
Formal classical ballet training with knowledge of ballet terminology, syllabi, and performances
Strong knowledge of pointe shoes, dancewear, and dancers’ fitting needs
Ability to manipulate and adapt pointe shoes to support customer comfort and performance
Basic sewing skills required
Experience using POS and inventory systems preferred
Comfortable handling cash and processing transactions accurately and efficiently
Strong interpersonal and communication skills with a professional and approachable demeanor
Ability to multitask, stay organized, and thrive in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work independently and collaboratively as part of a team
Basic proficiency with Microsoft Office
Positive attitude, adaptability, and willingness to support the team wherever needed

Nice To Haves

Enthusiastic, dependable, passionate about dance, and excited to be part of a supportive and creative community

Responsibilities

Conduct pointe shoe fitting appointments and support dancers in selecting shoes that promote healthy dance practices
Provide personalized guidance and product recommendations for pointe shoes, dancewear, and ballet accessories
Perform basic pointe shoe alterations and modifications to support individual dancer needs
Deliver friendly, professional, and knowledgeable customer service to students, families, faculty, and guests
Process cash, debit, and credit transactions accurately using the POS system
Maintain customer purchase histories and shoe records within the POS system
Help maintain a clean, organized, and welcoming retail environment
Restock merchandise, organize displays, refold apparel, and steam items as needed
Assist with inventory maintenance and annual inventory counts
Support on-site and off-site retail initiatives including pop-up shops, performances, and NBS events
Balance multiple responsibilities throughout shifts while maintaining strong attention to detail and customer care
Jump in wherever needed to support the team and contribute to an exceptional customer experience
Take on other duties as assigned