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Chesapeake Urology•Columbia, MD

6d•$18 - $20•Hybrid

About The Position

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day. Whether you're just starting your career or looking to take the next step professionally, you'll find opportunities to learn, grow, and thrive while helping improve the lives of the patients and communities we serve. We offer competitive compensation and a healthy work-life balance, allowing you to enjoy your evenings and weekends. Employees also enjoy an outstanding benefits package, including health, dental, and vision insurance, tuition reimbursement, employee assistance programs, corporate discounts, paid time off, and much more. At Chesapeake Urology, you'll find more than a job, you'll find a rewarding career with purpose.

Requirements

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
Outstanding customer service skills.
Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
Excellent typing, communication (verbal and written), and people skills.
Proficient computer software and database skills.
Strong analytical and organizational skills with attention to detail.
Flexibility, problem-solving, and team attitude.
Ability to type a minimum of 40 words per minute.
Must have the ability, flexibility, & willingness to travel between multiple sites within a geographic region.

Nice To Haves

Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

To create a positive and professional first impression of the practice and to show the patients a "we care" attitude.
Accurately and efficiently processes incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.
Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status.
Scanning and indexing all pertinent information into the patient chart.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.
Explain procedures and hand out educational materials related to treatment/diagnosis.
Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
Contact patients at the direction of the physician to provide results, arrange treatment, or discuss the status.
To be able to identify common issues after procedures as well as identify common side effects of medications.
Schedule office appointments, local procedures injections, and external labs and radiology.
Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.
E-scribe medications per doctor preference as well as the ordering of tests.
Completion of patient FMLA paperwork or related medical record requests.
Assist with appeals on behalf of the physician.