Podiatry Program Assistant

Suncoast Community Health Centers•Palm River-Clair Mel, FL

About The Position

The Podiatry Program Assistant is responsible for managing appointments, referrals, pre-authorizations, and surgical scheduling for the podiatry department. This role involves extensive communication with patients, primary care providers, referral departments, and internal staff to ensure smooth operations and timely patient care. The assistant will also handle insurance verification, coordinate with the billing department, and maintain accurate patient records.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.
Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.

Nice To Haves

Experience with verifying insurance eligibility and scheduling preferred.

Responsibilities

Schedule, confirm, and manage appointments for podiatry provider.
Coordinate with Suncoast Referral Department Coordinators and non-Suncoast PCPs to ensure referrals and pre-authorizations are completed properly and have not expired.
Communicate with patients when a new referral is required from their Primary Care Provider.
Manage podiatry referrals in accordance with the organization's policy.
Verify insurance and obtain additional pre-authorizations as needed for the Podiatry schedules at each clinic to include clinic and hospital procedures, injectables and treatments.
Liaise with non-Suncoast PCPs for additional information or documents needed.
Ensure Progress Notes are sent to non-Suncoast PCPs in a timely manner.
Coordinate surgical scheduling in hospitals, ensuring that accurate and complete paperwork is submitted prior to procedure.
Communicate Podiatry changes and updates with Supervisor and all Clinic Administrators.
Manage the Podiatry Referral Bucket for all facilities to include making outbound patient calls for appointments.
Communicate with the Call Center to answer scheduling questions and address patient concerns.
Contact Podiatrist and/or Podiatry MA to address urgent patient concerns.
Create and respond to Telephone Encounters in a timely manner.
Follow-up on missed appointments, cancellations, and rescheduling of patient appointments.
Ensure accuracy of self-pay claims.
Communicate with Billing Department regarding insurance reimbursements.
Perform additional tasks as needed to support the centers.