PMS Operations Junior Integrator

Loews Hotels•Orlando, FL

6d•Onsite

About The Position

This position performs hands-on system support, testing, validation, and troubleshooting in a 24/7 operational environment, following established procedures and escalation paths to ensure stable and reliable property systems. The role is responsible for the day-to-day support, monitoring, and maintenance of the Property Management Systems and related hospitality technologies across multiple locations.

Requirements

Minimum 1 year of hands-on operational experience supporting: Opera integration platforms or similar hotel property management systems.
Microsoft Server OS (2016 -2022).
Hospitality key management systems (Saflok, Ambiance).
Microsoft Office (2016/2021 LTSC).
User access management (Active Directory, Exchange).
Mobile device management (Apple Configurator, MobileIron, Intune).
Incident and change tracking systems (ServiceNow).
Technical documentation and system diagrams (Visio).

Nice To Haves

Hospitality environment experience strongly preferred.

Responsibilities

Provide daily operational support for Property Management System, Resort Wide Charging, and all interfaces.
Monitor system performance and respond promptly to incidents, outages, and service disruptions in a 24/7 support model.
Perform hands-on support and basic troubleshooting of PMS servers, hardware, and connected devices following established standards.
Support and maintain key management systems and associated integrations.
Support hospitality applications such as Transcendent and HotSOS, including associated mobile devices.
Execute scheduled server patching and updates as directed; validate system functionality post-update.
Assist campus support teams with escalated operational issues involving hospitality applications.
Perform testing and validation of software releases, upgrades, and configuration changes prior to production.
Accurately document incidents, changes, and operational activities in ServiceNow.
Maintain required PCI and SOX audit logs for changes to in-scope systems.
Communicate scheduled and emergency maintenance to affected end users using approved protocols.
Travel between properties to provide on-site support, system maintenance, and project assistance.
Maintain regular and reliable attendance aligned with operational requirements.
Perform other duties as assigned to support property IT operations.