PMO Quality and Governance Coordinator

BlueCross BlueShield of Tennessee•Chattanooga, TN

1d•Remote

About The Position

This role puts you at the center of how we keep our Project Management Office operating with consistency, integrity, and measurable quality. As the PMO Quality and Governance Coordinator (G-9), you’ll monitor quality and compliance standards, analyze and report performance trends, and strengthen processes through clear documentation, testing, and training. We’re looking for someone who is organized, detail-driven, and comfortable working independently—someone who is accurate, can translate data into actionable insights, and can communicate findings to management. You must be confident using modern tools and have strong Microsoft platform skills, especially Excel, PowerPoint, and SharePoint. Experience with Visio, ADO, MS Copilot, and MS Power Platform is a plus. Our PMO is entering an exciting period of modernization - you’ll have the opportunity to identify high-value improvements that accelerate automation, strengthen reporting, and reduce manual effort. Our PMO, comprised of over 30 dedicated professionals, actively fosters a positive and supportive atmosphere. We are committed to professional growth through role-based learning initiatives and a PMO-sponsored mentoring program. Notes: We welcome candidates from any time zone, as long as you’re able to align your schedule with Eastern Time (EST) working hours. Sponsorship is not available for this role While we are a remote‑first organization, this role will require an on‑site confirmation interview.

Requirements

Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a Healthcare and/or Information Technology (IT) environment
Intermediate to advanced proficiency with Microsoft platforms, including SharePoint, Visio, and Excel (PivotTables and formulas).
Strong written and verbal skills to summarize deficiencies, document processes, and engage with stakeholders.
Strong interpersonal and organizational skills, with experience working in cross-functional teams to achieve shared goals.
Ability to follow minimal instructions and work independently is required.
High degree of accuracy in monitoring compliance and identifying work output discrepancies.
Use root cause analysis to diagnose the issue and recommend potential solutions.

Nice To Haves

Experience in business analysis, project management, or quality control within EIT at BCBST is preferred.
Experience in similar functions within a healthcare or IT environment is a plus.
Familiarity with Azure DevOps (ADO), Microsoft Copilot AI Agents, the Power Platform, and/or project management tools is a plus.
Experience documenting and refining processes, as well as delivering training to support consistent adoption and continuous improvement is preferred.

Responsibilities

Monitor PMO processes, procedures, and outputs for compliance with quality and governance standards, escalating deviations or concerns as identified.
Collect, analyze, and report data related to quality and compliance performance.
Support the design, refinement, and implementation of quality assurance protocols and governance frameworks through documentation and testing activities.
Identify process gaps, inconsistencies, or risks and support corrective actions.
Assist with internal and external audit preparation and follow-up activities.
Provide back-up support to CPOC Coordinator, as needed, to ensure continuity of governance and compliance activities.
Identify opportunities to apply automation or AI-assisted analysis to support monitoring and reporting, consistent with established governance standards.
Collaborate with governance, PMO, or technology partners to help define AI use cases or requirements.
Utilize AI-assisted analytics or monitoring tools, when established, to identify trends, anomalies, or exceptions in quality and compliance data.