PM Receptionist / Pre-Admission Specialist

Child and Family Guidance Center | CFGC • Palmdale, CA

14d • $18 • Onsite

About The Position

We are seeking a full-time bilingual PM Receptionist / Pre-Admission Specialist
for our Palmdale facility. The Pre-Admission Specialist is primarily responsible
for the day-to-day functioning of the Reception department and for the daily
check-in of all clients, obtaining financial information and assisting clients
with paperwork as needed.

Requirements

• Bilingual in English and Spanish required
• Ability to prioritize, plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments
• Minimum of 2 years’ experience in a medical or mental health agency office setting
• H.S. Diploma or GED with some college preferred

Responsibilities

• Greets clients and directs visitors, and answers visitors’ or callers’ inquiries, as needed and in a professional, courteous manner. Immediately notifies appropriate staff of any potential crisis
• Handles calls from clients and assists in re-scheduling appointments.
• Checks in clients arriving for appointments and notifies clinician of client’s arrival
• Updates appointment status of check-in screen for missed appointments and client cancelations.
• Assists in conducting enrollment activities, including all financial screenings, completion of all admission paperwork with client/caregiver. Obtains all necessary documentation from caregiver and answers questions related to services needed.
• Creates the enrollment and Intake folders for in office and field-based appointments.
• Responsible for entering all weekly schedules and daily schedule changes for all clinical staff.
• Responsible to making reminder calls to clients each day to confirm schedule appointment.

Benefits

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes YOU
• Work-life balance – flexible time off policies
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED