PM Manager

Ameriserve•Mooresville, NC

8d•Onsite

About The Position

Join the Ameriserve Preventative Maintenance Team as PM division Manager – Where Every Day is a New Challenge! Are you ready to roll up your sleeves and make a real impact in the world of commercial HVAC/R repair? At Ameriserve, we’re seeking a skilled and motivated Service Personnel or Manager transfer to join our growing Management team. The ideal candidate is prompt and reliable, has superior support skills and excellent communication, Punctual & self-motivated. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Requirements

High school diploma or GED required.
Minimum 5+ years in commercial kitchen equipment repair, HVAC, or related industries
Strong understanding of commercial kitchen equipment maintenance and repair
Proven ability to manage and motivate a team of technicians
Excellent communication and problem-solving skills
Ability to handle multiple tasks, prioritize, and meet deadlines
Proficiency in service management software, scheduling tools, and Microsoft Office Suite
Valid driver’s license with a clean driving record as outlined with our company policy
Must be able to pass a satisfactory background screening
Comfortable working in various environments, including confined spaces and heights
Ability to lift and carry up to 50 to 75 pounds; frequently lift and or move up to 100 pounds with assistance and heavy lift equipment
Ability to stand, walk, and bend for extended periods and climb up and down ladders
Extensive daily travel to work site locations

Nice To Haves

Technical or vocational training in appliance repair, HVAC, or a related field is preferred
CFESA certification or equivalent industry credentials

Responsibilities

Oversee the daily operations of the PM department, ensuing timely and effective service with efficiency and effectiveness.
Schedule and dispatch PM technicians for repairs and maintenance calls.
Monitor and improve service response times and job completion rates
Maintain service records, invoices, and work orders using the company’s system
Ensure compliance with industry standards, safety regulations, and company policies
Manage and support a team of PM technicians, providing training and mentorship
Conduct performance evaluations and implement improvement plans as needed
Foster a positive and productive work environment to allow the growth of each technician to their full potential.
Act as the primary point of contact with customers regarding Preventative Maintenance service issues and escalations of problems.
Ensure high levels of customer satisfaction through proactive communication and problem-solving.
Address and resolve customer complaints promptly and professionally
Develop and maintain strong relationships with clients to encourage repeat business as well as growth opportunities.
Work closely with the sales team to support customer needs and promote service agreements.
Analyze service data and implement strategies for continuous improvement.
Build partnerships with local vocational trade schools required to replenish the new entry PM entry techs. This requires attendance at job fairs and monthly visits to be available for in-class presentations.
Be comfortable with team collaboration in think tank situations, this program is to be the base foundation of the company. This position holds the core personnel to embellish these core attributes.