PM Front Desk/Night Audit - Residence Inn Natick

Hotel•Natick, MA

14d•Onsite

About The Position

The Residence Inn Natick, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor/PM Front Desk Associate to join our team. This position will cover 2 overnight shifts and 3 PM Front Desk shifts.

Requirements

One year of related experience, hotel preferred
Excellent verbal and written communications skills
Strong organizational skills and attention to detail
Superior interpersonal and customer service sills, ability to deal with difficult guests
Familiarity with local area, ability to provide directions and maps to local attractions and destinations
Proficient with Microsoft Office Suite and common computer software programs
Ability to learn computer software programs and operate property management system
Overnight work schedule required, including weekends, and holidays

Responsibilities

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
Provide exceptional guest service
Efficiently manages the operations of the front desk, ensure check in and check out is timely
Warmly and professionally welcome all guests
Process guest check-in: confirm reservations, assign guest rooms
Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Maintain knowledge of hotel policies including rates, discounts, special offers and community events
Maintain knowledge of upcoming events, local area, and hotel offerings
Ensure prompt delivery of billing to guests
Ensure accuracy of daily closing reports
Process all payment types e.g. charges, cash, checks, debit or credit cards
Communicate with Lead Audit team relating to daily closing and issues
Discreetly handle confidential guest information
Complete end of day balancing, run night audit
Ensure lobby and shared areas are neat and orderly
Adhere to all Colwen and brand standards
Maintain STRICT key controls
Perform other related duties as assigned