Guest Service Representative

Marriott • Iowa Township, IA

12d • $16 - $17 • Onsite

About The Position

Join the vibe at Aloft DFW Airport North! Opened in June 2025, our modern, tech-forward 156-room property is buzzing with energy, and we are looking for a dynamic, guest-focused PM Front Desk Associate to join our team. As the face of our hotel during the busy evening hours, you will set the tone for an exceptional guest experience. If you love connecting with people and thrive in a fast-paced environment, we want to hear from you.

Requirements

• 2 years of hotel Front Desk experience and/or Marriott brand experience is strongly preferred.
• Experience with Stay PMS is strongly preferred.
• A strong commitment to open evening scheduling and a 7-day work week availability.
• Excellent communication skills, a polished presentation, and a passion for hospitality.

Responsibilities

• Welcome arriving guests, verify registration data, assign rooms, and efficiently process departures.
• Anticipate guest needs, provide local recommendations, and deliver the energetic, high-touch service that defines the Aloft brand.
• Utilize the Property Management System to manage reservations, room assignments, and guest billing.
• Address guest concerns swiftly and professionally, ensuring complete satisfaction before the end of your shift.
• Coordinate closely with Housekeeping and Maintenance teams to ensure seamless room readiness and guest service.

Benefits

• Competitive Starting Rate (Based on experience)
• Marriott Employee Travel Program: Access to deeply discounted room rates at thousands of Marriott properties worldwide.
• Health Coverage: Comprehensive health insurance plans available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed