PM Dock Manager

Lanter Delivery Systems LLC•Aurora, CO

14d•$65,000 - $75,000•Onsite

About The Position

The PM Dock Manager creates, organizes, and provides direction to all dock team members to ensure freight is properly loaded and unloaded to facilitate on-time, error-free deliveries. This position requires up to 5% travel.

Requirements

Proven successful warehouse, cross-dock, or related experience.
Proven successful supervisory experience.
Strong understanding of applicable Occupational Safety and Health Administration requirements and other related safety policies and best practices.
Strong knowledge of all Microsoft Office programs.
Bilingual English/Spanish communication skills required.

Responsibilities

Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
Oversee the entire dock team, ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.
Hire, train and develop all team members, and provide them with the tools and resources needed to be successful.
Work directly with customers, following specific directions of handling accounts to exceed customer satisfaction by managing dock operations for on-time, error free deliveries.
Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.
Assist in unloading and loading of freight as needed, to support team.
Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
Conduct daily inspections, ensuring compliance with applicable federal, state, local and company laws, regulations, and policies.
Assist with development and execution of continuous improvement initiatives as directed by operations manager. Take initiative to offer suggestions on needed improvements to streamline processes and/or save the company money.
Manage conflict and issue resolution between team members and/or customers as needed. Document in a timely manner and notify operations manager of situation.
Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates.
Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.