15+)

InnoSoul•Olympia, WA

1d•Onsite

About The Position

The WCSM PMO Director will work with the WCSM Program Director to evaluate WCSM Program objectives, the structure needed to enable those objectives, the needs to achieve that structure, and make recommendations to restructure the WCSM Program accordingly. The WCSM PMO Director will oversee the creation and operation of PMO functions for the WCSM Program, enabling success of the WCSM Program and its underlying projects through the foundational support provided by the WCSM PMO. The WCSM PMO Director's responsibilities may include but are not limited to: Overall PMO direction Establishing, leading, and maintaining the program management office, through the WCSM Roadmap to full realization of the WCSM vision. This includes maintaining and keeping the program aligned to industry-standard frameworks, and proven techniques, strategies, processes, and structures necessary to deliver projects and products within the WCSM Program. Processes and structures must be developed and maintained in compliance with best practices. Developing and maintaining the PMO's templates, tools, processes, and standards, including any reporting structures needed to effectively manage multiple projects. These templates, tools, processes, and standards must be informed by best practices while being developed and maintained. Developing the framework and infrastructure to support program-level reporting metrics and trend analysis. Collaborating with the WCSM Program's contracted resources to ensure all aspects of the projects are being executed and the critical path is being managed. Planning large-sized projects or multiple sub-projects. This includes working and partnering with project stakeholders to define scope and deliverables for projects, building cross-project work plans, working with project managers or project teams to estimate level of effort for project activities, and preparing detailed project schedules. Managing and overseeing complex large-sized or multiple concurrent sub-projects within the WCSM Portfolio. This includes ensuring project work plans are up to date, managing project resources, monitoring project budgets (where applicable) and contract status, adjusting plans to ensure the project remains on the critical path, and reporting status to project stakeholders on a frequent basis. Performing risk assessment activities across subordinate projects, including risk identification, mitigation, status, and tradeoff recommendations that balance strategic needs and tactical actions, including managing the issue and risk logs, escalating as appropriate to the WCSM Program Director. Ensuring project closeout activities are completed and documented, including lessons learned, post-implementation report, transition plans, documentation clean up, resource release, etc. Frequently collaborating with external oversight, including WaTech oversight consultants and quality assurance partners; reviewing and thoughtfully considering oversight recommendations, taking action to implement as appropriate. Program governance Overseeing the establishment and operationalization of program governance, including steering committees, change control board, architecture review board, and automation governance board. Ensuring accurate and timely reporting of project status and escalation of risks, issues, and decision for governance action. Budget management Ensuring that projects are adequately budgeted by identifying unmet needs. Overseeing the development and operation of standard expenditure reporting across all projects to facilitate efficient fiscal claiming. Reviewing planned and actual expenditures and ensuring that projects make efficient and timely use of state and federal funding. Procurement, contract, and vendor management Providing leadership to procurement, contract, and vendor management activities. Ensuring the development and implementation of best practices for procurement, contract, and vendor management within the program. Supporting vendor integration and management across all projects. Assisting the WCSM Program Director in execution of contractor statements of work and review of deliverables. Impacted group engagement and OCM and communications management Providing leadership to communications workstreams, striving to ensure a consistent flow of information and updates to appropriate impacted groups. Communicating effectively and timely with project stakeholders at all levels of state government, so all impacted personnel have access to information for decision making. Assisting and facilitating key stakeholder meetings; preparing both written and verbal communications as needed. Building and maintaining effective partnerships with key stakeholders to inform planning activities Assisting with the preparation and participating in various stakeholder meetings; ensuring risks, actions, issues, and decisions are brought to their attention and addressed in a timely manner.

Requirements

An active Project Management Professional Certification from the Project Management Institute, or equivalent certification.
Ten years' experience providing program and project management services to projects of comparable size and scale, including a minimum of five years leading large-scale projects.
Experience in large business and IT modernization projects, with a portfolio of projects that require integrated project management oversight.
Five years' experience leading large projects in state or local government.
Five years' experience in large-scale complex business transformation projects.
Five years' experience managing vendors contracted to provide modernization services.
Experience establishing standard plans and tools to facilitate common project management processes (risk & issue management, change management, budget management, schedule management, status reporting, etc.).
Experience managing core competencies inherent to PMO operations: Experience managing projects to maintain program budget and achieve cost savings when appropriate.
Experience creating and managing complex integrated schedules with Microsoft Project.
Experience with oversight of stakeholder communications and reporting project progress to a variety of stakeholders.
Ability to lead and motivate diverse project teams toward defined outcomes utilizing project management best practices.
Demonstrated effective leadership of program and project staff to build strong, trusting relationships with the project team, steering committees, sponsors, the authorizing environment (e.g., the legislature), and other key stakeholders.

Nice To Haves

Certification as a Workers' Compensation Professional (WCP) from the American Society of Workers' Compensation Professionals, or equivalent certification.
Demonstrated experience using AI tools, such as Microsoft Copilot and Google Gemini to increase efficiency of project management efforts.

Responsibilities

Establishing, leading, and maintaining the program management office, through the WCSM Roadmap to full realization of the WCSM vision.
Developing and maintaining the PMO's templates, tools, processes, and standards, including any reporting structures needed to effectively manage multiple projects.
Developing the framework and infrastructure to support program-level reporting metrics and trend analysis.
Collaborating with the WCSM Program's contracted resources to ensure all aspects of the projects are being executed and the critical path is being managed.
Planning large-sized projects or multiple sub-projects.
Managing and overseeing complex large-sized or multiple concurrent sub-projects within the WCSM Portfolio.
Performing risk assessment activities across subordinate projects, including risk identification, mitigation, status, and tradeoff recommendations.
Ensuring project closeout activities are completed and documented.
Frequently collaborating with external oversight, including WaTech oversight consultants and quality assurance partners.
Overseeing the establishment and operationalization of program governance, including steering committees, change control board, architecture review board, and automation governance board.
Ensuring accurate and timely reporting of project status and escalation of risks, issues, and decision for governance action.
Ensuring that projects are adequately budgeted by identifying unmet needs.
Overseeing the development and operation of standard expenditure reporting across all projects to facilitate efficient fiscal claiming.
Reviewing planned and actual expenditures and ensuring that projects make efficient and timely use of state and federal funding.
Providing leadership to procurement, contract, and vendor management activities.
Ensuring the development and implementation of best practices for procurement, contract, and vendor management within the program.
Supporting vendor integration and management across all projects.
Assisting the WCSM Program Director in execution of contractor statements of work and review of deliverables.
Providing leadership to communications workstreams, striving to ensure a consistent flow of information and updates to appropriate impacted groups.
Communicating effectively and timely with project stakeholders at all levels of state government.
Assisting and facilitating key stakeholder meetings; preparing both written and verbal communications as needed.
Building and maintaining effective partnerships with key stakeholders to inform planning activities.
Assisting with the preparation and participating in various stakeholder meetings; ensuring risks, actions, issues, and decisions are brought to their attention and addressed in a timely manner.