PM Bistro Server

Jiten Hotel Management Inc•Hyannis, MA

4d•Onsite

About The Position

This role is responsible for completing opening and closing duties, including setting up supplies, cleaning equipment, and securing the work area. The server will take customer orders, input them into the POS system, and process payments. They will also communicate special requests to the kitchen, prepare food and beverages (including alcohol), and assist in Food and Beverage areas with tasks like bussing tables and general cleaning. Additionally, the role involves handling cash banks, completing reports, and ensuring guest satisfaction through excellent service. The server must adhere to company policies, safety procedures, and maintain a professional appearance. They will also engage with guests, address their needs, and support team goals.

Requirements

Complete opening and closing duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
Input orders into cash register system and collect payment from customer.
Prepare ingredients for cooking, including portioning, chopping, and storing food before use.
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist, establishing priority items.
Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.
Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
Monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.
Prepare cold foods, including preparing salads, cold sandwiches, condiments, and dressings.
Set up bar area for service (e.g. set out glassware, stock speed rails and coolers with beverages, clean bar area).
Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
Prepare drink orders for guests according to specified recipes using measuring systems.
Complete all closing duties (e.g. remove beverages and store in properly secured location, fill ice bins, garnish trays, and beverage cooler for next shift).
Ensure cleanliness of bar and beverage cooler areas by properly sanitizing area and keeping free from debris.
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Ensure meeting rooms are set up based on banquet event order.
Prepare and deliver food items for meeting rooms based on banquet event order.
Ensure meeting rooms are cleaned prior to guests arriving.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Record transaction in MICROS system at time of order.
Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Assist other employees to ensure proper coverage and prompt guest service.
Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department as necessary.
Speak with others using clear and professional language.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.

Nice To Haves

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Follow property key policies, including checking out and returning keys to appropriate departments.
Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.
Notify management of maintenance repairs issues.
Review department communication log from previous shift.
Brew coffees, following standards to ensure freshness.
Bus and wipe down coffee cart areas and tables as customers leave seating area.
Wash restaurant dishes and serving utensils as needed.
Prepare and replenish inventory displays to ensure consistency and freshness in presentation from opening to closing.
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).

Responsibilities

Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, and securing the work area.
Take orders from customers, input orders into the POS system, and obtain payment and provide change.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Prepare food, coffee, and other beverages, including alcohol.
Prepare ingredients for cooking, including portioning, chopping, and storing food.
Prepare and cook food according to recipes, quality standards, and presentation standards.
Process all orders and collect payment from customers.
Provide assistance in Food and Beverage areas including busing, cleaning and resetting tables, and delivering food to guests.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Follow all company and safety and security policies and procedures.
Ensure uniform and personal appearance is clean and professional.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.
Stand, sit, or walk for an extended time period.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow property key policies.
Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.
Notify management of maintenance repairs issues.
Review department communication log from previous shift.
Store all reusable goods, break down goods, return equipment to proper locations, lock refrigerators, restock items, and complete daily cleaning checklist.
Setup work areas and stock inventory in preparation for next shift.
Input orders into cash register system and collect payment from customer.
Take guest orders, prepare food and beverage items, distribute pre-packaged and prepared food items, and deliver orders to tables as needed.
Brew coffees, following standards to ensure freshness.
Bus and wipe down coffee cart areas and tables as customers leave seating area.
Wash restaurant dishes and serving utensils as needed.
Prepare and replenish inventory displays to ensure consistency and freshness in presentation from opening to closing.
Wash and peel fresh fruits and vegetables.
Test foods to determine if they have been cooked sufficiently.
Weigh, measure, and mix ingredients according to recipes.
Monitor food quality while preparing food and throughout the day.
Prepare cold foods, including preparing salads, cold sandwiches, condiments, and dressings.
Set up bar area for service.
Follow all state and local laws for serving alcohol responsibly.
Prepare drink orders for guests according to specified recipes.
Complete all closing duties for the bar area.
Ensure cleanliness of bar and beverage cooler areas.
Follow appropriate procedures for serving alcohol.
Ensure meeting rooms are set up based on banquet event order.
Prepare and deliver food items for meeting rooms based on banquet event order.
Ensure meeting rooms are cleaned prior to guests arriving.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Process all payment methods in accordance with Accounting procedures and policies.
Follow property control audit standards and cash handling procedures.
Record transaction in MICROS system at time of order.
Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Provide assistance to individuals with disabilities.
Actively listen and respond positively to guest questions, concerns, and requests.
Anticipate guests' service needs.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Assist other employees to ensure proper coverage and prompt guest service.
Manage access to technological devices within public spaces and provide basic troubleshooting assistance or refer to appropriate individual or department.
Talk with and listen to other employees to effectively exchange information.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Perform other reasonable job duties as requested.