Plumbing Technician

RAVEN MECHANICAL L P•Houston, TX

8d•Onsite

About The Position

The Service Technician is responsible for managing day-to-day repairs, installation, or maintenance on job sites for associated systems or equipment as outlined in the service work order. This includes cleaning, repairing, and servicing customer equipment, preparing new or replacement units for delivery, and repairing units that are rented or leased to clients. The technician will also repair and maintain company-owned equipment and complete other daily tasks assigned by the Service Department Manager. Accurate and timely communication with management regarding service calls, issues, and adjustments is crucial. The role requires maintaining a neat and clean work area and vehicles, careful use of provided tools and equipment, and requisitioning necessary supplies. Accurate record-keeping of hours worked, travel time, and materials used is essential, as is the timely submission of completed paperwork, receipts, and other related documents. The technician must accurately state all work performed on work orders, including any incomplete items, and ensure proper billing of customers, collecting signatures when possible. Assisting with collections or invoicing, handling customer issues, and cheerfully interacting with customers are also key aspects of the role. This includes answering questions about equipment and repairs, offering recommendations for upgrades or additional services, and estimating repair work. Keeping management informed of potential customer problems or complaints and promptly communicating parts needed for repairs is required. The technician will assist customers with information on operating and maintaining installed equipment and submit Customer Satisfaction Surveys. Ensuring all paperwork is turned in promptly, that completed products meet quality standards, and minimizing rework or callbacks are important. The role involves assisting field employees with technical questions and ensuring tools are maintained, repaired, and available on job sites. Standard maintenance tasks for assigned vehicles and equipment must be completed on schedule, with additional maintenance arranged as needed. The ultimate goal is to deliver services that meet or exceed customer expectations for quality while maintaining project budget and goals, and enforcing compliance with all policies and procedures. Any other duties as necessary or assigned by the Service Department Manager or Superintendent will also be performed.

Requirements

Valid Texas driver’s license
Journeyman Plumbing license issued by the Texas State Board of Plumbing Examiners
Two years successful related construction field installation, or repairing role
Ability to work independently, supervise and work well with others in a multi-functional fast paced environment
Must be thoroughly familiar with equipment and the construction industry systems and practices
Ability to define problems, collect data, establish facts, draw valid conclusions, and find solutions
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems
Ability to deal with a variety of abstract and concrete variables
Ability to manage a variety of activities simultaneously
Able to deal with a variety of problems involving human nature
Ability to communicate and give instructions in a clear and precise style in English
Ability to read, analyze, and interpret complex documents
Ability to respond effectively to the most sensitive inquiries or complaints from regulatory agencies, and employees
Ability to compose standard letters with proper format, grammar, punctuation, and spelling, using all parts of speech
Ability to represent Raven Mechanical in a professional manner within the community

Nice To Haves

High school graduation or equivalent training
Three years successful construction foreman role in the specific trade of construction business

Responsibilities

Manage day-to-day repairs, installation, or maintenance on job site for associated systems or equipment as outlined in the service work order.
Clean, repair and service customer equipment as scheduled by the Superintendent or Service Dept Manager.
Prepare new or replacement units for delivery to customers.
Repair and maintain units that are rented or leased to clients.
Repair and maintain company owned equipment.
Complete other daily work as assigned by the Service Dept Manager.
Inform accurately and timely to Service Dept Manager or Superintendent any service calls/jobs that are incomplete by the end of the day including any issues or adjustments related to Service Orders.
Maintain work area and vehicles in a neat and clean condition.
Ensure that each has been picked up at the end of each day.
Use provided tools and equipment with care.
Provide personal tools for basic Service Technician work.
Requisition supplies, raw materials, tools, etc. from the Shop and verify that the proper materials are delivered for installation.
Accurately record hours worked on each work order including any travel time between calls, and materials used for the repair.
Submit completed paperwork, receipts, or other related documents in a timely and accurate manner.
Accurately state all work performed on work orders including any incomplete items.
Ensure proper billing of customers at current rates and collect customer signature before leaving job when possible.
Assist upon request in the collection or invoicing including handling any related customer issues.
Cheerfully greet and talk to customers, in person and on the phone.
Answer customers’ questions about equipment and repairs, including offering recommendations of equipment upgrades or additional accessory items or services offered for sale by Raven Mechanical.
Estimate repair work for customers or cause to be prepared an estimate by our Sales Dept.
Keep the Service Dept Manager or Superintendent informed as to any potential customer problems or complaints of his/her job.
Inform the Service Dept Manager or Superintendent as soon as possible as to what parts will be required for repairs.
Assist customers with information on how to operate and maintain installed equipment.
Submit to customer a Customer Satisfaction Survey and if collected once complete, return to Service Dept Manager or Superintendent at the end of the day.
Ensure that ALL paperwork (paper and electronic) is turned in promptly at the end of each day.
Ensure that the Service Dept Manager, Superintendent or Sales Representative knows what equipment is completed to allow him/her to contact the customer for follow up.
Make sure all completed products meet the quality standards.
Keep rework and/or call backs to a minimum.
Assist field employees with technical questions about job, production and/or service issues.
Ensures tools are kept in good working order, processed for repairs if needed, and appropriate level of tools are available on job site while making sure excess levels of tools are not left on job or vehicles unavailable for other job sites.
Make sure the standard maintenance tasks for the assigned vehicles and equipment are completed on schedule.
Arrange for additional maintenance and/or repairs as needed.
To deliver services which meet or exceed customer expectations for quality while maintaining the project budget and goals.
Enforce compliance with all policies and procedures.
Perform any other duties as necessary or assigned by the Service Dept Manager or Superintendent.