Plumbing Technician

Larson Air Conditioning • Scottsdale, AZ

3d • Onsite

About The Position

The Plumbing Service Technician diagnoses, repairs, maintains, and installs residential plumbing systems while following Larson Air’s service processes and standards. The role emphasizes professional, honest customer service, earning trust, providing appropriate solutions, and delivering a high-quality customer experience. Technicians are expected to take ownership of their performance, improve their skills, and represent Larson Air with integrity.

The technician performs plumbing inspections, maintenance, repairs, and installations, including service on tank and tankless water heaters and water supply, drain, waste, and vent systems. Work must comply with applicable plumbing codes, manufacturer specifications, and company standards. The role also requires following the company’s six-step customer service process: understand the customer’s concern, evaluate the system, present appropriate options, obtain approval, perform and verify the work, and review the work with the customer.

Daily work includes following dispatch procedures, keeping customers informed, documenting jobs in ServiceTitan, maintaining the assigned service vehicle, attending required meetings and training, and complying with safety procedures. Technicians are expected to present appropriate service options and maintenance programs, meet company performance standards, maintain customer satisfaction, and minimize callbacks through quality workmanship. The position reports to the Plumbing Manager and is based in Phoenix, Arizona. The schedule is assigned and may include weekends and overtime as business needs require.

Requirements

• Previous residential plumbing service experience is preferred.
• Working knowledge of plumbing systems, fixtures, water heaters, and troubleshooting techniques.
• Ability to diagnose plumbing problems and communicate solutions effectively.
• Valid driver’s license and ability to meet company vehicle-insurance requirements.
• Ability to meet applicable Arizona plumbing licensing and regulatory requirements.
• Strong communication and customer service skills.
• Ability to use mobile devices, ServiceTitan, and other company technology.
• Ability to work independently and manage time effectively.
• Willingness to participate in ongoing training and coaching.
• Ability to perform the essential physical duties of the position, with or without reasonable accommodation.
• Ability to safely operate plumbing tools, equipment, and company vehicles.
• Ability to follow OSHA requirements, company safety procedures, and proper personal protective equipment practices.
• Ability to work in attics, crawl spaces, mechanical rooms, and other residential environments.
• Ability to frequently stand, walk, bend, kneel, climb, and work in confined areas.
• Ability to lift and move tools, equipment, and materials consistent with job requirements and safe lifting practices.
• Reliable attendance, punctuality, professional communication, and ability to follow directions and complete assigned work within established timelines.

Nice To Haves

• Previous residential plumbing service experience.

Responsibilities

• Diagnose and repair residential plumbing systems, fixtures, and equipment.
• Perform plumbing inspections, maintenance, repairs, and installations.
• Service tank and tankless water heaters.
• Diagnose and repair water supply, drain, waste, and vent systems.
• Identify plumbing concerns and provide appropriate repair and replacement solutions.
• Complete work according to applicable plumbing codes, manufacturer specifications, and company standards.
• Maintain a clean, organized, and safe work environment and minimize callbacks through quality workmanship.
• Participate in ongoing technical training and professional development.
• Follow the Larson Air service process: greet customers, evaluate concerns, explain findings, present options, obtain approval, complete approved work, and review the results with customers.
• Protect customer property, maintain a clean workspace, and test and verify completed work.
• Document approvals, job notes, photographs, estimates, invoices, and other required information in ServiceTitan.
• Follow dispatch procedures, communicate throughout the day, and contact customers with estimated arrival times.
• Ask customers about gate codes, parking instructions, and access requirements, and confirm acceptable service-vehicle parking.
• Wear the required uniform, maintain a professional appearance, and use shoe covers and appropriate floor protection in customers’ homes.
• Keep the assigned service vehicle clean, stocked, organized, and maintained.
• Promptly communicate job delays, additional work, and customer concerns.
• Follow company safety procedures and operating policies; attend required meetings, training sessions, and company events.
• Present appropriate repair and replacement options, explain available maintenance programs, and meet established performance, productivity, revenue, and operational standards.
• Maintain customer satisfaction and review performance while minimizing callbacks.
• Demonstrate Larson Air’s core values, take responsibility for results, communicate professionally, and represent the company positively.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed