Plumbing Service Technician

John C Flood • Alexandria, VA

5d • Onsite

About The Position

John C. Flood has proudly served homeowners throughout Northern Virginia, Maryland, and Washington, D.C. for more than 120 years. Since 1904, we have built our reputation on exceptional customer service, quality workmanship, and taking care of our employees. We are actively seeking an experienced Plumbing Service Technician to join our growing team. At John C. Flood, we believe our people are our greatest asset and are committed to providing the training, support, and opportunities needed to build a long and successful career. We care about you and your family. That's why we don't run emergency service or require on-call rotations. When you're off work, you're truly off work.

Requirements

• Three (3)+ years of residential plumbing service experience.
• Strong knowledge of residential plumbing systems and local plumbing codes.
• Proven experience with fixture installation, leak detection, repairs, water heaters, and drain systems.
• Commitment to continued education and professional growth.
• Clean and safe driving record.
• Highly organized with exceptional follow-through skills.
• Strong verbal and written communication abilities.
• High integrity and the ability to build trust and rapport with customers.
• Strong desire to continuously improve and grow professionally.
• Competitive, self-motivated individual who also enjoys contributing to a team environment.

Responsibilities

• Understand residential plumbing systems to accurately troubleshoot and diagnose plumbing issues.
• Perform plumbing repairs, replacements, and installations while ensuring quality workmanship.
• Physically capable of working in crawlspaces, attics, and other confined areas when necessary.
• Educate customers and provide detailed options and recommendations for repairs and system improvements.
• Assist customers in selecting financing options and maintenance plans that fit their needs.
• Properly test systems for functionality and leaks after completing repairs.
• Hold yourself accountable for delivering exceptional customer service and achieving performance goals.
• Present yourself professionally to earn repeat business and customer referrals.
• Work closely with customer service and dispatch teams to ensure an outstanding customer experience.
• Maintain a clean, organized job site and a properly stocked service vehicle.
• Participate actively in company training, meetings, and development opportunities.
• Mentor and support apprentices and junior technicians when appropriate.
• Complete invoices, documentation, and paperwork accurately and in a timely manner.

Benefits

• Company-sponsored health benefits (Medical, Dental, and Vision).
• Company-sponsored life insurance.
• Paid holidays, paid vacation, and paid sick time.
• 401(k) Retirement Plan with company match.
• Paid ongoing training and professional development.
• Company vehicle.
• Stable, year-round work with one of the most trusted names in home services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed