Plumbing Sales Technician

Apex Service Partners•Charlotte, NC

20h•Onsite

About The Position

At Dilling Heating Cooling, Electrical, and Plumbing, we’re looking for a skilled residential Plumbing Sales Technician who takes pride in their work and who thrives on uncovering customer needs, presenting premium plumbing solutions, and closing jobs with confidence. This role is ideal for someone who combines plumbing expertise with consultative selling skills and is motivated to grow their career. We've created a workplace where your expertise is valued, and your career can thrive. Step into an environment with a management team that is dedicated to your success, who are hands-on with support, and challenges you to become better. You’ll have access to the tools, training, and support you need to excel. We offer clear paths for advancement, a collaborative environment, and a team that recognizes and rewards hard work. Join Dilling Heating Cooling, Electrical, and Plumbing and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we’re here to help you achieve your career goals.

Requirements

2+ years of residential plumbing experience minimum
Minimum of 3 years of sales experience
Knowledge of plumbing codes and safety procedures
Outstanding customer service skills with a reputation for honesty, reliability, and dependability
Strong work ethic with a willingness to learn new processes and techniques
Physical dexterity and ability to perform hands‑on, field‑based work
High school diploma or equivalent
Ability to pass a motor vehicle record check, background check, and drug screening

Responsibilities

Inspect, troubleshoot, and diagnose residential plumbing systems while providing clear, solution‑based recommendations that guide customers to confident buying decisions
Educate homeowners on their plumbing systems, functionality, performance, and available repair or replacement options through consultative sales presentations that demonstrate value beyond the initial investment
Identify and clearly communicate plumbing issues, system needs, and proposed solutions by asking targeted questions to understand customer goals, comfort, safety, and budget concerns
Prepare accurate proposals and price jobs per company standards; obtain customer authorization
Schedule service or installation appointments and coordinate with support staff
Submit required documentation, photos, and job specifications promptly
Communicate job requirements and customer expectations to installers
Stay engaged with customers and installers throughout installation
Conduct follow‑ups to ensure quality and customer satisfaction
Seek referrals and prospect new business opportunities
Maintain professional appearance and conduct at all times
Attend sales meetings, training sessions, and technical development programs