Plumbing Sales Specialist

American Rooter & Drain•Caldwell, ID

1d•Onsite

About The Position

American Rooter & Drain is a Veteran-Owned and operated company whose mission is to provide permanent solutions with reliable and efficient plumbing, drain cleaning & HVAC services to our customers. Our Drain & Plumbing Technicians are an integral part of our business. In this role, you will have the opportunity to learn and develop your plumbing skills while actively engaging with customers to identify sales opportunities and promote additional plumbing services. If you have a passion for customer service, a willingness to learn, and an interest in sales, we encourage you to apply.

Requirements

Familiarity with basic plumbing principles.
Willingness to learn and develop technical skills under the guidance of experienced technicians.
Strong interpersonal and communication skills to effectively engage with customers.
Eagerness to learn sales techniques and assist in promoting plumbing services.
Friendly and customer-oriented approach with a desire to provide exceptional service.
Ability to handle customer inquiries and concerns professionally and promptly.
Good organizational skills with the ability to prioritize tasks and manage time effectively.
Adaptability to work in a fast-paced environment and handle multiple assignments.
Possession of a valid driver's license and a clean driving record may be required for travel to customer locations.

Responsibilities

Assist experienced technicians in diagnosing and resolving common drain-related issues in residential and commercial settings.
Learn and perform basic repairs and installations.
Engage with customers to assess their plumbing needs and provide information about available services.
Collaborate with experienced technicians and sales team members to identify potential sales opportunities and provide permanent solutions to plumbing problems.
Interact with customers in a professional and friendly manner, addressing their concerns and providing solutions.
Actively listen to customer needs, gather information, and assist with scheduling and coordinating service appointments.
Maintain accurate documentation of customer interactions, services provided, and work completed.
Assist in generating reports on sales activities, customer feedback, and job progress to support business growth strategies.
Take part in training programs and on-the-job learning opportunities to enhance your plumbing knowledge and skills.
Stay updated on plumbing industry trends, technologies, and products.