Plumbing Field Supervisor
About The Position
Bassett Services is looking for an experienced Plumbing Field Supervisor to help lead and support our growing Plumbing, Drains, and Water Quality team in the Indianapolis market. This role is ideal for a highly skilled residential plumbing professional who enjoys coaching technicians, ensuring quality workmanship, and delivering an exceptional customer experience. At Bassett Services, we're committed to providing exceptional home services while investing in our people. You'll have the opportunity to make a direct impact on our team's success, help develop the next generation of technicians, and contribute to a company that values integrity, teamwork, and customer satisfaction.
Requirements
- Minimum 8 years of residential plumbing and drain experience
- Strong technical troubleshooting and diagnostic skills
- Knowledge of residential plumbing installation, service, and drain systems
- Experience handling customer concerns and resolving escalated situations
- Strong organizational and communication skills
- Ability to work independently and support multiple technicians in the field
Nice To Haves
- Previous leadership, supervisory, or mentoring experience preferred
- Active plumbing license preferred
- Residential and light commercial water quality experience
- OSHA 30 certification
- Experience with ServiceTitan, Housecall Pro, Jobber, or similar field service management software
Responsibilities
- Lead and support daily plumbing and drain operations
- Coordinate plumbing installations and oversee project execution
- Pull permits and ensure compliance with local codes and regulations
- Conduct truck inspections to maintain organization, safety, and readiness
- Provide technical training, coaching, and mentorship to plumbing technicians
- Perform job site visits to ensure quality, efficiency, and customer satisfaction
- Handle customer escalations and run service call-backs as needed
- Partner with leadership to improve operational performance and team development
- Support a culture focused on safety, accountability, and customer service excellence
Benefits
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career growth and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
