Plumbing Dispatcher

Bonney Plumbing, Electrical, Heating and Air•Sacramento, CA

16h•$20 - $25•Onsite

About The Position

This is an in-person position in the Rancho Cordova, CA office. The ideal candidate enjoys fast-paced environments, takes ownership of their work, and feels confident making decisions that keep things moving. This role requires someone who naturally steps in and takes control when things need direction, excels at coordinating people, solving scheduling challenges, and keeping operations running smoothly. Clear communication is key, ensuring technicians and customers know what to expect. The role thrives in a high-demand environment where calls come in, schedules shift, and priorities change, requiring quick responses while maintaining organization and focus. The ability to stay ahead of the workload and keep everything on track provides a sense of accomplishment. The dispatcher is comfortable making real-time decisions and adjusting plans as needed, while keeping communication clear and professional, taking pride in controlling the schedule and ensuring alignment. Attention to detail is crucial for clear processes, accurate notes, and well-managed schedules to ensure technicians have what they need and customers receive timely service. Strong execution and communication behind the scenes directly impact the customer experience. In this role, you will coordinate service calls, manage the schedule, and serve as the central point of communication between customers and technicians. Your ability to take ownership, move quickly, and communicate clearly keeps operations running efficiently. At Bonney, we have spent over 40 years building a reputation that Sacramento homeowners trust. Our dispatchers sit at the center of everything, acting as the connection between our customers, our technicians, and our office. This is a role where your decisions truly matter every day.

Requirements

2+ years of dispatching experience in the trades, home services, or a related field
Exceptional organizational skills and the ability to manage multiple priorities simultaneously without losing your composure
Ability to speak clearly and professionally with a technician, a customer, and a manager all at once and handle each one well
Ability to make efficient and profitable decisions quickly and independently
Strong customer service instincts with a calm, solutions-focused mindset
High school diploma or equivalent

Nice To Haves

Experience with Service Titan or a similar field service management platform is a strong plus

Responsibilities

Coordinate and adjust technician schedules throughout the day
Dispatch the best technician for the right job to optimize appointment
Communicate with customers and technicians regarding timing, updates, and changes
Make real-time dispatching decisions based on priority, location, and skill set
Track job progress and proactively resolve scheduling conflicts
Maintain accurate job details and updates in Service Titan
Support daily operations to keep everything running smoothly