Plumbing Department Manager
About The Position
Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year. As the Plumbing Department Manager, you will be responsible for the training, development and support of plumbing technicians while overseeing and directing performance of the team.
Requirements
- Experience in customer service
- Experience with KPI and Accountability
- Ability to pass a drug screening and background check
- A current driver’s license with a clean driving record
- Adaptability to constantly changing business needs and additional responsibilities
Nice To Haves
- ServiceTitan experience is preferred but not required
Responsibilities
- Perform the function of training, improving, supporting, course-correcting and must be readily accessible to Technicians and Installers during working hours, and limited after-hours.
- Provide Weekly and Daily training for technicians
- Technician Operational training (how to operate within WN structure)
- Review & discuss individual performance, consistent improvement and assure all technicians understand the expectations
- Quality Control installation(s) and correct as needed with individual technicians and hold to high standards
- Oversee purchase orders to keep material cost within budget
- Maintain Direct Costs as low as possible including, but not limited to Parts, Field Labor, Subcontractors, Permits, 3rd party financing
- Conduct weekly meetings to review, increase performance and create action plans for areas that require improvement
- Maintain or exceed KPI’s (budget and technician scorecards)
- Assure proper staffing and scheduling of technicians
- Assist with Customer Concerns related to quality of work and help resolve through communication
- Ride-Along and Phone-Along training as deemed necessary
- Any training needed to ensure happy technicians and happy customers
- To include approval/ denial of technician time off requests and overtime
Benefits
- Competitive Compensation – Paid Weekly
- Comprehensive Medical, Dental, and Vision Insurance
- PTO AND Sick time package
- 401(k) Plans
- Paid Holidays (Office Closed)
- Life Insurance
- Legal Shield
- Disability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
