Plumbing Coordinator

Greenwood Heating and Home Services•Burien, WA

5d•$25 - $30•Onsite

About The Position

Greenwood Heating is seeking a customer service expert for a Plumbing Coordinator position. This role involves interacting with customers, addressing their inquiries, and providing solutions. The company is established and growing, offering opportunities for recognition and career advancement. The ideal candidate will be dedicated to the craft and possess strong customer service skills.

Requirements

Confident and professional communication skills via multi-line phone system which includes active listening.
Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.
Attention to detail. The information gathered will be used by other members of the team, down the line in order to provide the best possible customer experience.
Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.
Customer service: 1 year (Required)

Nice To Haves

Plumbing Coordination experience preferred.

Responsibilities

Interact with customers utilizing email, chat, and phone calls to provide support and information on products and services.
Gathers, records, and maintains customer information in our database.
Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
Stay up to date on the newest changes in the Plumbing industry to ensure clients receive most recent information on the products and services we offer.
Performs other duties as requested by company or Team Leader.