PLM Support Specialist

KION Group•Grand Rapids, MI

8d•$76,500 - $112,200

About The Position

The KION Group is a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation. Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements

Bachelor’s degree in Engineering, Computer Science, or other comparable education
3 + years of technical (IT) support experience in a production environment and/or Engineering
Experience supporting global applications and working with a distributed support team
Experience with CAD technologies
Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
Excellent communicator as well as have strong technical skills
Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
Ability to learn new applications to help support end users
Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
Strong troubleshooting skills with computer hardware and software

Nice To Haves

Experience with cloud computing

Responsibilities

Provide technical support to users of Teamcenter
Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
Provide training to users on how to use Teamcenter
Stay up-to-date on the latest Teamcenter releases
Work with other IT staff to ensure the smooth operation of Teamcenter
Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
Evaluates and identifies solutions to technical issues with application systems.
Perform other duties as assigned.