Plaza Ambassador (Top of the Rock - Rockefeller Center)

SPS North America•New York, NY

11h•$30 - $32•Onsite

About The Position

We’re seeking warm, outgoing, and authentic individuals to serve as the face of the organization and support elevated hospitality experiences for guests, visitors, and employees. As an Ambassador, you will support daily guest engagement and hospitality operations across the attraction. From providing directions and recommendations to promoting onsite experiences and assisting with daily operations, your service mindset and communication skills will help create a seamless and engaging environment for guests. This role is ideal for individuals who thrive in fast-paced environments, enjoy interacting with people, and naturally put hospitality first. This role plays a key part in maintaining a welcoming and engaging environment for guests and visitors. Your ability to communicate effectively, anticipate needs, and provide attentive service contributes directly to the overall experience and reputation of the property.

Requirements

Strong communication and interpersonal skills
Friendly, approachable, and hospitality-driven personality
Ability to multitask and remain composed in fast-paced environments
Strong attention to detail and organizational skills
Professional appearance and demeanor
Previous hospitality, guest experience, restaurant, lounge, retail, or customer-facing experience preferred
Acting or performance-based experience is a plus
Ability to stand and walk for extended periods throughout the shift
Comfortable working both indoors and outdoors in varying conditions
Ability to occasionally lift or move items up to 10–20 lbs.
Flexibility to work mornings, evenings, weekends, and holidays as needed

Nice To Haves

Acting or performance-based experience is a plus

Responsibilities

Welcome guests warmly and create a friendly, engaging atmosphere
Answer questions, provide directions, and escort guests throughout the attraction as needed
Provide attentive and professional guest support
Promote onsite experiences, VIP offerings, retail items, dining options, and seasonal programming
Distribute promotional materials, maps, and event information to guests
Support engagement initiatives that help drive guest participation and ticket conversions
Collaborate with internal teams to support daily operations and guest needs
Share guest feedback with leadership and assist with shift reporting or briefings
Stay informed on daily events, programming, and special offerings
Address guest concerns professionally and escalate issues when necessary
Adapt quickly to changing operational needs and support team initiatives
Assist with onboarding or supporting new team members as needed
Follow all safety guidelines and workplace procedures
Help maintain a safe and organized environment for guests and team members