Players Club Representative

Fortune Bay Resort Casino • Tower, MN

2d • $15 - $19

About The Position

The Players Club Representative is responsible for providing top-notch customer service to guests and members of our loyalty program. The incumbent will assist with enrollment, account management, and redemption of rewards, while ensuring all interactions are professional and pleasant. The Players Club Representative will also have a strong understanding of the casino industry and be able to use player data to provide valuable insights and recommendations.

Requirements

• Experience in customer service or a related field.
• Proficient in basic computer skills and data entry.
• Able to work flexible hours, including weekends and holidays.
• Excellent communication and interpersonal skills.
• Must be at least 18 years of age.

Nice To Haves

• Previous experience in the casino industry or with player tracking systems.
• Knowledge of loyalty or reward programs.
• Able to handle high-stress situations with ease and composure.

Responsibilities

• Greet and welcome casino guests in a friendly and professional manner, making them feel valued and appreciated.
• Provide outstanding customer service by answering guest inquiries, resolving complaints, managing difficult situations, and providing accurate information about the casino, promotions, loyalty programs, and other amenities.
• Assist with the enrollment process of loyalty program members, including accurate data entry, issuing rewards, and managing redemptions and coupons.
• Sell event tickets, promote casino promotions, and make announcements over the loudspeaker to inform guests about special events and offers.
• Work collaboratively with other departments, such as Player Development and Marketing, to ensure smooth operation of player events, promotions, and special initiatives.
• Maintain an organized work area, ensuring a clean, safe, and welcoming environment for guests and employees.
• Represent the casino with integrity, professionalism, and a customer-focused attitude always.
• Perform additional tasks as assigned by management to ensure guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees