Players Club Representative

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

8h•Onsite

About The Position

Responsible for providing service to guests while maintaining a positive demeanor and pleasant attitude at all times. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures. Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Provide direction, assistance, and/or information as may be required to ensure guest satisfaction. Maintain a working knowledge of the property, food venues, current and upcoming special events and promotions. Maintain general awareness of gaming operations at all times and comply with security policies and procedures in order to secure company assets. Report technical problems of gaming machines to a gaming technician or supervisor so they can be repaired quickly. Enroll guests into the Players Club program and explain the benefits of the different tiers. Assist guests with inquiries regarding club membership and promotions. Assist guests with usage of the enrollment and promotional kiosks. Assist guests in need of accessing lucky bucks or converting points. Assist guests with point redemption and purchase of merchandise at Players Club. Answer and transfer incoming calls. Work special events and promotions with integrity. Demonstrate and promote KLECH core values and MAD skills. Manage and maintain security of confidential information entrusted to position. Attend and satisfactorily complete all required training as assigned. Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed. The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director. Perform other duties as assigned.

Requirements

Must have High School Diploma or GED.
Basic computer skills, required.
Strong communication skills in English both written and oral.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Guest Service experience, preferred.
Spanish or other language skills a plus.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Provide direction, assistance, and/or information as may be required to ensure guest satisfaction.
Maintain a working knowledge of the property, food venues, current and upcoming special events and promotions.
Maintain general awareness of gaming operations at all times and comply with security policies and procedures in order to secure company assets.
Report technical problems of gaming machines to a gaming technician or supervisor so they can be repaired quickly.
Enroll guests into the Players Club program and explain the benefits of the different tiers.
Assist guests with inquiries regarding club membership and promotions.
Assist guests with usage of the enrollment and promotional kiosks.
Assist guests in need of accessing lucky bucks or converting points.
Assist guests with point redemption and purchase of merchandise at Players Club.
Answer and transfer incoming calls.
Work special events and promotions with integrity.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.