Players Club Representative

Churchill Downs Incorporated • Richmond, VA

1d

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
JOB SUMMARYThe Players Club Representative performs all applicable transactions and serves as Guest contact. The Team Member may be required to work long hours, including nights, weekends, and holidays.ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
Process jackpots, cashes checks, cash advances, redeems valid gaming tickets received from patrons for an equivalent amount of cash. Other transactions may occur.
Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
Maintains and is held accountable for all funds entrusted on an assigned shift.
Monitor for fraud, forged/counterfeit currency and/or tickets.
Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to formulate and communicate ideas.
• Knowledge of cash handling procedures, financial controls, and regulatory requirements.
• Knowledge of cash regulations, compliance requirements, and best practices.
• Proficient with Microsoft Office Suite and cash management systems
• High school diploma or equivalent required.
• Must obtain and maintain valid Virginia Racing Commission License.

Nice To Haves

• Cash handling and guest service experience preferred.
• A combination of education and experience may be considered.

Responsibilities

• Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
• Process jackpots, cashes checks, cash advances, redeems valid gaming tickets received from patrons for an equivalent amount of cash. Other transactions may occur.
• Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
• Maintains and is held accountable for all funds entrusted on an assigned shift.
• Monitor for fraud, forged/counterfeit currency and/or tickets.
• Balances all funds under his/her responsibility and prepare reconciliation reports accordingly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees