Golden Gate - Players Club - Representative

The D • Las Vegas, NV

9h

About The Position

Player's Club Representative is responsible for signing up players for our Player Loyalty Club, Club One, educating guests on casino promotions and events, and creating a positive environment for our players by providing above and beyond customer service.

Requirements

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
• Must have 1 to 6 months of related experience
• Must be able to work any day of the week and any shift to include weekends and holidays
• Must be able to establish and maintain effective working relationship with Team Members and Guests
• Must be at least 21 years of age
• High school diploma or GED
• Ability to read and speak English

Nice To Haves

• Some retail or guest service experience preferred

Responsibilities

• Responsible for practicing, supporting and promoting the Company Service Standards at all times.
• Ability to communicate with Guests in a professional manner.
• Answers Guest questions in a manner that reflects an understanding of the department and property in general
• Be able to work independently and perform essential functions without direct supervision.
• Must be proficient in the use of player tracking systems.
• Evaluate and qualify guests for participation with casino floor promotions.
• Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED