Players Club Representative - Casino Sales & Marketing

Hard Rock Hotel & Casino Ottawa

26d • Onsite

About The Position

The incumbent in this position is responsible for soliciting and identifying new gaming customers for the Players Club program.

Requirements

• High School Diploma/GED or equivalent work experience required.
• Applicant must be able to work flexible schedule to include evenings, weekend, and holidays.
• Must possess excellent interpersonal skills.
• Must be able to work under pressure and handle customer inquiries in a courteous and professional manner.
• Typing skills required with a minimum of at least 25 words per minute.
• Previous computer experience required including data entry.

Nice To Haves

• Previous customer service experience, telemarketing or retail sales experience preferred.

Responsibilities

• Maintaining customer information.
• Assuring the highest standards of data entry.
• Greet guests as they arrive and thank them as they leave.
• Demonstrate exceptional guest courtesy to both internal and external customers with every interaction, whether in person or by telephone.
• Provide timely and accurate enrollment into the Seminole Players Club program both at the PC desk and on the floor.
• Enter customer data timely, accurately and adhere to company rules and guidelines.
• Redeem customer points for rewards, gifts, and etc.
• Assist guest with promotional offers as received via direct mail or other advertising.
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.
• Ensure all guests are fully informed of the benefits and features of the Players Club as they sign up and as promotions/special events/offers change or are updated.
• Resolve problem situations for our players immediately.
• Handle crowd control effectively with consideration for our guests.
• Announce drawings, events and special promotions on the public address system.
• Execute/assist with drawings and promotions as directed.
• Keep informed on how machines operate and be able to explain the operation of all gaming activities to guest.
• It is the responsibility of each Players Club Representative to learn how new games operate as soon as they are added to the floor.

Benefits

• We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.
• To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees