400 Horses Players Club Attendant (Seasonal) (2904)
About The Position
The Player’s Club Attendant, under direct supervision of the Player’s Club Manager, is responsible for generating a positive and friendly atmosphere for all customers. Identifies and greets guests and provides complementary and other services where required. Enroll new members for player’s club cards. Ensuring customer needs are met in a timely fashion. Promotes excellent customer service, positive public and employee relations. Always presents oneself in a neat and clean appearance. Responsible for providing consistent, courteous service to all property guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner. Ensure positive customer relations through effective communication. Regularly reviews gaming area to assist customers. Greets players in a friendly manner and aids were necessary. Maintains follow-up contact with customers. Attends periodic meetings and training sessions. Monitors VIP areas as assigned.
Requirements
- High school diploma or equivalent required.
- Exceptional guest service and communication skills required.
- Required to complete Title 31 Bank Secrecy Act annually.
- Required to watch Customer Service video annually.
- Required to watch Sexual Harassment video every two (2) years.
- SafeServ certification required.
- Must complete gaming license and fingerprint process.
- Must successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
- It is always the responsibility of the employee to have all documents current and valid.
Nice To Haves
- Minimum of six (6) months prior experience working with the public preferred.
Responsibilities
- Generating a positive and friendly atmosphere for all customers.
- Identifying and greeting guests and providing complementary and other services where required.
- Enrolling new members for player’s club cards.
- Ensuring customer needs are met in a timely fashion.
- Promoting excellent customer service, positive public and employee relations.
- Presenting oneself in a neat and clean appearance.
- Providing consistent, courteous service to all property guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained.
- Effectively inputting data into tracking system.
- Answering questions about the property in a positive and complimentary manner.
- Ensuring positive customer relations through effective communication.
- Regularly reviewing gaming area to assist customers.
- Greeting players in a friendly manner and aiding where necessary.
- Maintaining follow-up contact with customers.
- Attending periodic meetings and training sessions.
- Monitoring VIP areas as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
