Player Support Internship- Spring 2027
About The Position
Rush Street Interactive (RSI) is offering a 12-week internship focused on customer support and player experience. As a Player Support Intern, you will work alongside the Customer Support team to learn how to assist players, resolve concerns, and deliver positive experiences across RSI’s online gaming platforms. You will develop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment. You will receive guidance from experienced team members, contribute to meaningful customer support initiatives, and gain firsthand insight into how exceptional service builds player trust, satisfaction, and loyalty. High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support team.
Requirements
- Strong written and verbal communication skills
- Enjoy helping others and finding solutions to problems
- Can remain patient, professional, and composed when handling customer concerns
- Are organized and attentive to detail
- Are interested in learning how technology supports exceptional customer experiences
- Can commit to 20–30 hours per week in a hybrid setting
- Are proactive, dependable, and collaborative
- Are comfortable working independently, receiving feedback, and asking questions
- No previous iGaming or customer support experience is required—just bring your enthusiasm, empathy, and willingness to learn!
Responsibilities
- Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns.
- Develop clear, empathetic, and professional communication skills across customer support channels.
- Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams.
- Gain experience documenting customer interactions accurately and following established support procedures.
- Learn how RSI’s systems and tools help the team provide timely and consistent support.
- Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
- Participate in training sessions, mentorship check-ins, and ongoing feedback to support your professional development.
- Build an understanding of customer support operations within a highly regulated and rapidly evolving industry.
Benefits
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
