Player Services Supervisor - AZB FT

JDM GOLF LLC•Phoenix, AZ

7d•Onsite

About The Position

Under general supervision, the Player Services Supervisor plays a key role in enhancing the overall golf experience for members and guests. It is a liaison between Inside and Outside Golf and ensures a positive and seamless golf experience. This position has supervisory responsibility for Player Service Team Leads, Player Services Reps and/or Cart Washers. Works under the direction of the golf club management.

Requirements

High School Degree/GED.
Prior Player Services (Outside Golf) required.
Demonstrate the behaviors and the work ethic expected for a five star golf club.
Basic knowledge of golf including etiquette, golf club’s course layout and services offered.
Complete tasks efficiently and with a clear sense of urgency.
Must be dependable and reliable.
Self-starter and eager to learn.
Uphold high standards in appearance and hygiene.
Create a positive atmosphere including courteous interactions, open communication and mutual respect.
Be an active participant in the activities taking place within Player Services during assigned shift.
Cleark communication, both orally and in-writing.
Be accountable as a supervisor for actions.
Ability to use employee self-service on company’s human resources/payroll database.
Ability to use golf-related databases.
Valid State Driver’s License
Ability to work schedule required to fulfill duties of position.
At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
Must seek approval from supervisor before incurring overtime.
Ability to drive move around the golf course by driving a golf card and/or walking.
Standing for long periods of time.
Requires physical endurance including bending
Regularly required to talk and actively listen.
Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination.
Work around people.
Must use hand to finger, handle or feel objects, tools or controls; and reach with hands and arms.
Exposure to noise, dust, heat and inclement weather conditions.
Frequent lifting and carrying equipment, such as golf bags, which may weigh up to 50 pounds or more.
Category I: The position regularly involves exposure to blood, body fluids, or similar materials.
This position is a safety-sensitive position.
This position requires driving a golf card, as necessary.

Nice To Haves

Previous supervisory experience in a golf course or service industry environment.

Responsibilities

Ensure that all golf guests receive high quality service, addressing inquiries and resolving any issues promptly.
Foster a welcoming environment.
Oversee the player services and cart washer team, providing training, guidance and support to staff to maintain service standards.
Provides instructions and feedback to ensure that the team completes tasks and are understood.
Coordinate daily operations related to the golf course, including cart rentals, course readiness, and tee time scheduling with Inside Golf.
Assist in the organization and execution of golf tournaments to ensure all player services run smoothly.
Coordinate with the Grounds Department to ensure the course is in optimal and safe condition for play.
Able to perform both the Player Services Rep and Cart Washer roles. This includes the ability to manage golf carts, maintain cleanliness, and knowing how the schedule integrates with the tee sheet and seasonal variations.
Ensure carts are in good condition and distributed on usage and needs.
Keep record of carts in need of service.
Ensure that lost equipment is tracked and inventoried appropriately.
Attend meetings and trainings, as scheduled.
Conform with all safety standards and use of all appropriate safety equipment.
Performs all other duties, as assigned.