Player Services Cashier

Cherokee Nation Businesses • Catoosa, OK

1d

About The Position

Hard Rock Hotel and Casino, Tulsa, is seeking a Player Services Cashier to help provide guests with a positive and enjoyable gaming experience. The position handles financial transactions, promotes the casino’s rewards program, and supports guest satisfaction. The role requires weekend and holiday work and may include overnights.

The cashier processes cash and non-cash transactions, assists guests with rewards and promotions, issues payments, maintains transaction records, and safeguards company assets. The position also involves handling guest requests and concerns, maintaining an organized work area, and following company policies and procedures.

Requirements

• High school diploma or GED.
• Excellent customer service and communication skills.
• Strong interpersonal skills.
• Ability to perform basic mathematical computations accurately.
• Knowledge of casino games and property amenities.
• Ability to learn and explain gaming promotions.
• Ability to work in a fast-paced and often demanding environment.
• Ability to work independently and as part of a team.
• Ability to stand for extended periods and lift up to 50 pounds.
• Flexibility to work varied shifts, including weekends and holidays; the position may include overnights.
• Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver's license.

Nice To Haves

• One year of cash handling or customer service experience preferred.

Responsibilities

• Process cash and non-cash transactions for guests, including chip issuance and redemption, currency exchanges, and check cashing.
• Promote and explain rewards program benefits, ongoing promotions, and other relevant information to guests.
• Enroll guests in the rewards program and issue membership cards.
• Conduct entry-level player evaluations and make outbound calls as needed.
• Verify and distribute payments for jackpots and special payouts.
• Maintain accurate records of all transactions.
• Handle guest requests, disputes, and complaints professionally.
• Safeguard company assets and reconcile daily transactions.
• Maintain a clean and organized work area.
• Adhere to all company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED