PLAYER SERVICES CASHIER

Hollywood Casino at The Meadows•South Strabane Township, PA

1d•Onsite

About The Position

This role involves providing excellent customer service to casino guests, managing cash transactions, and ensuring compliance with all relevant regulations. The Player Services Cashier will be responsible for enrolling guests in the Players Club program, explaining marketing promotions, and handling various financial transactions accurately and efficiently. Additionally, the role requires maintaining a professional demeanor, ensuring the security of cash and sensitive information, and assisting with other duties as assigned.

Requirements

General cashiering background or prior money handling experience required.
Proficiency in cash handling skills.
High school graduate or general education degree.
Must be at least 18 years of age.
Proficiency in basic mathematical skills (add, subtract, multiply, and divide).
Demonstrate proficiency in operation of personal computer equipment.
Ability to learn and understand computer programs.
Ability to read, analyze, and interpret computer screens and player tracking.
Ability to effectively present information clearly and describe casino programs and promotions to customers.
Maintain an outgoing and enthusiastic personality.
Highly organized and detail-oriented.

Nice To Haves

10-key (calculator) skills a plus.

Responsibilities

Enroll new guests in the Players Club program.
Maintain knowledge of the Players Club, cashier's cage, and casino promotions/events.
Complete cash transactions including TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, cash exchanges, and sportsbook payouts.
Maintain cash drawer inventory and balance at the end of the shift.
Understand and comply with FINCEN and AML regulations, including Title 31 processes.
Provide smooth and efficient service to guests.
Resolve minor guest service conflicts.
Assist guests with questions and evaluate information for promotion qualification.
Explain marketing programs and promotions to members.
Complete various forms and reports, including customer dispute forms, account changes, daily reports, balance sheets, variance forms, and disbursement/receipt forms.
Maintain a neat and orderly work area and professional appearance.
Execute key control procedures according to guidelines.
Assist with kiosks as needed (emptying or filling).
Provide information on events, promotions, and motor coach tours.
Communicate customer complaints to supervisors.
Adhere to handbook rules, internal memos, policies, and procedures.
Maintain strict confidentiality of company matters.
Perform other assignments and duties as assigned.