Golf Player Services

The Desert Highlands Association•Scottsdale, AZ

1d•Onsite

About The Position

The Desert Highlands Association is seeking an enthusiastic Player Services Attendant to join our talented and fun Golf Team. This is a Seasonal full-time position offering consistent hours throughout our busy season and beyond, with opportunities for continued growth. If you enjoy working outdoors, providing outstanding service, and being part of a dynamic team, this could be the perfect fit for you! The Primary Purpose of this role is to provide optimal customer service to Members and Guests, anticipating and fulfilling customer needs in a variety of assigned responsibilities which may include work in the Cart Barn, Valet, Starting, and/or Course Play (Ranger).

Requirements

High School Diploma or equivalent (GED).
One to three months related experience and/or training; or equivalent combination of education and experience.
Basic knowledge and understanding of typical golf course.
Age 19.
Valid Driver's License with a clean Motor Vehicle record (3 years).
Ability to physically lift and carry golf balls and range balls.
Ability to operate golf carts.
Present a positive, professional image.
Must be self-motivated and customer service oriented.
Strong interpersonal and communication skills.
Reliable and predictable attendance.
Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.

Nice To Haves

Some positions, such as Ranger, require CPR/First Aid and AED certification; training will be provided by Desert Highlands.

Responsibilities

Treats all members, guests, and employees with respect.
Maintains friendly appearance; greets Members and Guests by name with a smile.
Ensures clothing is clean, pressed, and in good condition and overall attire and appearance meets dress code guidelines.
Maintains cleanliness of work area.
Keeps Supervisor promptly and fully informed of all problems or unusual matters of significance.
Notifies management if replacement is needed.
Practice Range - Set stations with balls as described in the Operations Manual.
Attend range throughout the day maintaining cleanliness.
Send members to putting green five minutes prior to tee time.
Clean golf clubs.
Assist members with carrying clubs from range to cart.
Pickup and break down range.
Cart Barn - Stage golf carts with golf bags.
Maintain staging area, driving range, and practice area set-up.
Cleans golf clubs, receive members at end of round, records finish time and reports it to the Golf Shop.
Cleans and maintains golf carts and cart barn area.
Carries out starting and marshaling duties.
Valet/Bag Drop - Brings customer golf bags to golf cart.
Parks vehicles (pull keys) in designated valet parking areas and retrieves vehicles on request.
Loads and unloads golf bags in/out of vehicles.
Starter - Reviews a prepared list of golf course rules.
Informs Members of any unusual conditions that exist on the course.
Communicates with other Outside Service Staff to ensure that all players tee off at their scheduled times.
Records Fee Structure and Transportation.
Submit completed Tee Sheet to Golf Shop.
Ranger - Monitors all play on the golf course, with special attention to the area of pace play.
Recommends possible solutions to customers concerning on course problems, especially pace of play.
Report golf course play situation to the golf shop staff at regular intervals.
Repair ball marks and fix divots as needed.
Check water and ice stations and restock supplies as needed.
Deliver messages to customers on the golf course.
Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety.
Assists in training colleagues in proper safety techniques.
Perform other duties as assigned.