Player's Club Rep (Guest Service)

Hard Rock Hotel & Casino Ottawa • Seminole Casino Hotel Immokalee, FL

8d • Onsite

About The Position

Solicits and identifies new gaming guests for the Players Club program. Maintains customer information assuring the highest standards of data entry. Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club. Greets and interacts with guests in the casino in a courteous and professional manner. Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals. Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. Must have a thorough understanding of the Player’s Club benefits. Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information. Creates and issues Player’s Club cards and promotes the program and related promotions. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Maintains integrity of database by following precise standards of data entry. Ensures the protection of customer’s rewards and credit lines. Must be able to work as a team. Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner. Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures. Other duties as assigned.

Requirements

• Outgoing personality
• Ability to generate new business by signing up qualified customers for the Player’s Club
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Thorough understanding of the Player’s Club benefits
• Up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
• Ability to communicate effectively with guests in English, specific to position duties and responsibilities
• Ability to work as a team
• Ability to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
• Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures

Nice To Haves

• Preference in all of its employment practices to Native Americans.
• First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
• Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Responsibilities

• Solicits and identifies new gaming guests for the Players Club program.
• Maintains customer information assuring the highest standards of data entry.
• Generates new business by signing up qualified customers for the Player’s Club.
• Greets and interacts with guests in the casino in a courteous and professional manner.
• Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner.
• Delivers a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Presents an image of excitement, enthusiasm, and outgoing personality, while projecting a professional appearance.
• Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Creates and issues Player’s Club cards and promotes the program and related promotions.
• Maintains integrity of database by following precise standards of data entry.
• Ensures the protection of customer’s rewards and credit lines.
• Works as a team.
• Works under pressure and handles customer inquiries in a courteous, efficient and professional manner.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed