400 Horses - Player's Club Attendant (3316)

S&K GAMING LLC•Polson, MT

3d•$16 - $24•Onsite

About The Position

The Player’s Club Attendant, under direct supervision of the Player’s Club Manager, is responsible for generating a positive and friendly atmosphere for all customers. Identifies and greets guests and provides complementary and other service where required. Enroll new members for player’s club cards. Ensures customer needs are met in a timely fashion. Promotes excellent customer service, positive public and employee relations. Always presents oneself in a neat and clean appearance. Responsible for providing consistent, courteous service to all property guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner. Ensures positive customer relations through effective communications. Regularly reviews gaming area to assist customers. Greets players in a friendly manner and aids where necessary. Maintains follow up contact with customers. Attends periodic meetings and training sessions. Monitors VIP areas as assigned.

Requirements

Knowledge of principles and practices of public relations, promotions, and marketing in a customer service-oriented environment.
Knowledge of computer utilization in marketing/business operations.
Ability to write reports and business correspondence.
Ability to communicate effectively in the English language, both verbally and in writing with staff and the public.
Ability to apply basic mathematical skills.
Ability to interpret a variety of instructions furnished in written and oral form.
Skill in operating business computers and office machines, including Microsoft Word and Excel.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient, and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Possess a strong work ethic and team player mentality.
The ability to follow instructions and to perform repetitive tasks under close supervision is required.
Punctual and dependable in reporting to work as scheduled and completing assigned tasks.
Maintain a neat and hygienic appearance.
Able to effectively work alone and/or with other employees in a team environment.
Excellent customer service.
Interpersonal skills to deal effectively with all business contacts.
Ability to read, analyze and interpret simple documents, such as safety rules, operating and maintenance instructions and policy/procedure manuals.
Comply with all company regulations and policies.
High school diploma or GED equivalent is required.
Exceptional guest service and communication skills is required.

Nice To Haves

Minimum of six (6) months prior experience working with the public is preferred.
Have a basic understanding of what the machine games do and how they work.

Responsibilities

Generate a positive and friendly atmosphere for all customers.
Identify and greet guests and provide complementary and other services where required.
Enroll new members for player’s club cards.
Ensure customer needs are met in a timely fashion.
Promote excellent customer service, positive public and employee relations.
Present oneself in a neat and clean appearance.
Provide consistent, courteous service to all property guests.
Input data into tracking system.
Answer questions about the property in a positive and complimentary manner.
Ensure positive customer relations through effective communications.
Regularly review gaming area to assist customers.
Greet players in a friendly manner and aid where necessary.
Maintain follow-up contact with customers.
Attend periodic meetings and training sessions.
Monitor VIP areas as assigned.
Input new player information into the database system and issue/print player’s club cards.
Explain Player’s Club to all customers in detail and motivate guests to join the club.
Reprint lost/stolen cards, void unattended/stolen cards.
Register all participants in any promotional purposes and giveaways.
Relay information about property events to customers.
Actively promote the Player’s Club and its benefits to S & K Gaming’s customers.
Promote all eligible guests to carded, tracked players by enrolling those customers in the Player’s Club.
Conduct promotions through the Player’s Club system and help facilitate special events and promotions in and out of the casino.
Distribute information about S & K Gaming properties and amenities and facilitate customer surveys on and around the property.
Retain information concerning all players club promotions, entertainment, and events.
Make announcements regarding casino promotions, other announcements, entertainment, and events throughout the casino.
Record information regarding guests, major wins, etc. for the marketing department.
Facilitate the flow of information by attending regularly scheduled department meetings.
Routinely inspect stock of Player’s Club materials and supplies and re-stock as needed.
Handle routine customer complaints, unpleasant customers and incidents while exhibiting the appropriate discretion in identifying situations that require the attention of a supervisor.
Keep the self-serve station stocked and cleaned.
Keep the machines clean.
Perform opening/closing shift duties.
Familiarize oneself with Win/Loss forms and how to print them or where to send the patron to get one.
Get into machines for paper fill, restart machines, etc.
Perform other duties as assigned.