Player/Guest Services

Paloma Legacy•Lake Geneva, WI

8d•Onsite

About The Position

Join the fun, fast-paced Golf team at Destination Geneva National, where your office is outside (and often on a golf cart) and your golf is free! Formerly known as Player Services, this primarily outdoor position includes handling and staging arriving golf bags, directing resort and Member golfers checking in for tee times, cleaning and staging golf carts, post-round club cleaning, answering guest questions, and assisting resort and Member golfers. (Starter/Pace of Play positions also available.)

Requirements

Excellent customer service skills and positive demeanor
Experience playing golf
Some knowledge of golf/golf course operations
Valid driver’s license is required
Ability to function in a team environment
Ability to apply customer service skills
Ability to successfully resolve guest issues/problems
Ability to anticipate guest/member needs
Ability to work independently with confidence
Ability to remain calm under difficult circumstances

Responsibilities

Provide members and resort guests with golf bag handling and club cleaning services
Provide excellent customer service to all public patrons, members and guests
Greet members, guests and public as they arrive and return from their round
Maintain Golf Shop communications for member and public requests – report add-on players
Inform and direct players and guests to desired areas of the facility
Issue, monitor and secure rental club inventory by following operational procedures
Assist with all cleaning and maintenance procedures of the golf car fleet
Monitor the bag drop area – handle, transport and protect public, member and guest bags
Tag/label all golf bags with identification tags when appropriate and necessary
Pull and set up member bags for daily member play
Assist members and guests arriving from the Member Parking Lot
Assist with the staging of golf carts on a daily basis for public, member and guests
Ensure that all staged carts are clean, and properly stocked – tees, pencil and sand & seed
Clean out, wipe down/wash and dry all golf carts after completion of play
Place cleaned member clubs back into member club storage after play
Safely park golf carts in designated spots in the cart storage area
Plug-in and charge golf carts each evening, check that charging is occurring
Clean, store and protect members and guests clubs which are held overnight
Maintain all areas of the cart barn and club storage rooms
Empty trash receptacles as needed during each shift
Work closely and communicate with the PGA Professionals and Golf Shop Staff in staging, preparing and operating all public and member events
Communicate often with the Maintenance Department with regarding to sand & seed supply and replenishment, and all cart maintenance/repair issues
Work closely with Starters to assist in getting groups to the first tee in a timely manner
Maintain the practice areas in conjunction with the Range personnel– tee setup and cleaning, range picking, washing and sorting golf balls, restocking caddies and tee cups
Monitor all areas for trash and debris, lost clubs and equipment, etc.
Deliver dirty and used towels to the laundry each night – restock clean towels
Perform any and all duties assigned by the Professional Staff
Transport Cottages & Suites guests to rooms, if necessary
Assist with event set-up procedures, as required