Player Development Host

Lucky Eagle Casino•Rochester, WA

About The Position

The primary responsibility of the Player Development Host is to acquire, develop, reactivate, and maintain strong relationships with VIP players which lead to increased revenues for the casino. S/he identifies and builds relationships with our VIP guests via multiple contact methods including but not limited to telemarketing, correspondence, promotional opportunities, and special events. S/he will evaluate Casino guest’s activity to determine which complimentary services are applicable: (i.e., hotel rooms, food, beverages, special event tickets, etc.). Actively pursues new Players Club prospects and promotes the benefits of the Players Club program. This is a highly visible position both on and off Casino property, which requires the incumbent to exhibit professional behavior and appearance at all times. This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Requirements

Must have (2) years of Casino gaming experience or demonstrated growth and success in consumer sales, telemarketing, or high visibility guest contact positions.
Must be comfortable in a fast paced, quota driven environment. Must be able to make independent decisions in a structured environment. Must be personable and comfortable approaching and interacting with both existing and potential casino guests in a variety of social environments.
Must have the ability to successfully influence guest behavior, listen and communicate effectively.
The incumbent needs to be well organized, personable and have great problem-solving skills.
Must have the ability to prepare spreadsheets, maintain a database and have basic mathematical skills.
Be proficient with business English, including grammar, spelling, punctuation, vocabulary, and the ability to write business correspondence and prepare reports.
Must be fluent in English and speak clearly.
The incumbent should have working knowledge of casino operations.
Must be 21 years or older and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen.
As such, selected candidates will be required to sign a one year non-compete agreement prior to employment. This agreement is available for review upon request.

Nice To Haves

A Bachelor’s Degree in Marketing, Computer Science or a related field is preferred and/or a combination of education and experience will be considered.

Responsibilities

Establishes and maintains relationships with our very best guests.
Meet or exceed multiple strategic quotas as set by Player Development Manager and property Marketing Director.
Actively contacts Hosted guests, and any other level of guests as assigned, on a daily basis via telemarketing, texts, e-mail, direct mail and personal contact to further build loyalty and strong personal relationships.
Use Guest Contact System, personal gaming observations and other team member input to actively recruit new guests into our Players Club program.
Regularly scheduled shifts in our VIP Lounge.
Evaluates VIP guests’ activities and ensures the level of complimentary service offered is based on recorded play, comp availability and that guest profitability is within established departmental guidelines. Evaluates complimentary reports on an ongoing basis.
Player Development Hosts have a high degree of authority, discretion, and latitude to reward, recognize, to develop relationships with our Hosted guests.
Provide player feedback and personal observation to Player Development Manager regarding Player Development and general marketing initiatives.
Addresses any problems or concerns of the Casino’s VIP guests.
Coordinates, promotes, and participates in special events, both on and off property.
Understands and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies, and procedures.
Must operate with tact, discretion, and confidentiality at all times.
Act as a property ambassador, positively promoting LECH at all times.
Performs other duties as assigned.