Player Development Host

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Twentynine Palms, CA

About The Position

This position is responsible for coordinating the workflow of Player Development Services between all facets of Player Development department and other departments across the property. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High school diploma or equivalent (GED).
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Nice To Haves

One (1) year of casino or marketing experience preferred.
One (1) year of telemarketing experience preferred.
Excellent customer relations, organizational and computer skills.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Generates attendance for underperforming special events.
Act as a liaison between Player Development Host and Player’s Club Representative, communicating with both to expedite customer requests.
Works in conjunction with Casino Marketing leadership team to ensure customers are appropriately accommodated.
Evaluates customers’ casino activity to determine complimentary items.
Resolves customer disputes and complaints in a professional and prudent manner.
Establishes and maintains a close professional relationship with patrons to expand the player development base by communicating the Spotlight 29 and Tortoise Rock Player Development Host amenities and player club benefits.
Excellent interpersonal skills with the ability to listen and verbally communicate with guests, employees and management.
Maintain security and confidentiality of all guest files, records, lists and of all casino information.
Effectively communicate to guests the benefits of the 29 Rewards Loyalty Club using persuasion skills and motivated enthusiasm.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Perform any other duties that may be assigned from time to time.