Vip Host - Player Development

Hard Rock International•Atlantic City, NJ

17h•$45,000 - $50,000

About The Position

Under the direction of the Player Development Manager, the incumbent will solicit and cultivate database segments in an effort to drive incremental revenue. BENEFITS INCLUDE: Medical, Dental, Vision Prescription, Life, Accident, Pet Legal 401K with match Paid Time Off Holiday Pay Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe All team members are eligible to participate in the discretionary annual bonus program Training and Leadership development programs Salary Range $45,000-50,000

Requirements

High School diploma or equivalent required
Proficient computer skills

Nice To Haves

Bachelors degree preferred, or combination of education and experience
Previous experience with high volume calls/telemarketing preferred
Experience in a hospitality (hotel/casino) a plus, specifically scheduling reservations

Responsibilities

Executing outbound sales calls in a polite manner with proper phone etiquette.
Executing outbound sales calls with a through understanding of an individual’s available marketing offers and promotions
Accurately document and process customer reservation requests for rooms, events, promotions, restaurants, spa and dining (list is not exhaustive)
Ability to clearly explain specific marketing promotions, initiatives, and property amenities based on customer interest and needs
Work directly with Player Development, National Marketing, Asian Marketing and general Marketing teams as needed to ensure a quality guest experience
Personalize guest interactions to build rapport and loyalty
Answer inbound customer inquiries using methods defined by management, as needed
Ensure customer requests for reservations and other services are met and confirmed
Senses and exploits upsell opportunities where appropriate, always attempting to cross-sell in cases when a specific request cannot be met
Escalates complex and difficult situations to the Player Development Manager when they arise
Must be prepared to handle, with composure and tact, a high volume of outbound repetitive customer interactions over the telephone in a sales-oriented environment
Remain in a seated position for an entire shift executing outbound sales calls and completing reservation transactions which at times requires repetitive finger and wrist motion
Must meet key performance indicators, such as phone calls, room bookings and other metrics as assigned
Complies with all New Jersey regulatory requirements
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.

Benefits

Medical
Dental
Vision Prescription
Life
Accident
Pet Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals
Free Uniforms
Free Parking
Discounts at Hard Rock properties around the globe
All team members are eligible to participate in the discretionary annual bonus program
Training and Leadership development programs