Player Development Executive

Seneca Gaming Corporation•Salamanca, NY

1d•Onsite

About The Position

The main responsibility of a Player Development professional, regardless of title, is to develop and maintain effective working relationships with a casino property’s very best players and provide services to them to build player loyalty and increase the number of visits or amount played (or both) from among those guests. In order to do this, a PD pro must also develop and maintain strong working relationships with key allies throughout the property and in the community to ensure players have the experience they expect while gaming and to generate leads for new business. Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC! If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Gaming the best place to work and play. Thank you for considering Seneca Gaming Corporation. We look forward to receiving your application and learning more about how you can contribute to our outstanding team. Warm regards, The Seneca Gaming Corporation Team Don't see the job you are looking for? You can still send us your resume and a cover letter to let us know what your are interested in. You can also create a Candidate Home Account and set up Job Alerts to notify you when specific jobs are posted.

Responsibilities

Establish and maintain positive customer relationships with players who meet property criteria (and with those identified to have the potential to reach that level of play)
Maintain contact with coded players as appropriate to generate return visits and provide exemplary service.
Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence
Represent the property as a role model of customer service and professionalism
Effectively use out-bound phone-calls to keep contact with players that have not visited the property, and to market VIP parties and events.
Network among coded players to build relationships among the best customers and to generate leads for new high-worth players
Learn about and tailor services to guests’ preferences, likes and dislikes
Resolve player issues, whether real or perceived, to the guest’s satisfaction
Find the right balance in every situation between the guest’s desires and the property’s rules, regulations and guidelines (There is always a way.)
Invite players to events, tournaments, shows, etc., according to their interests
Make hotel, show, dining and other reservations and communicate same to guest
Issue complimentaries or other offers to guests as play and property guidelines warrant
Host special events, player parties, property promotions and other activities as needed
Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues
Maintain confidentiality of information about both customers and property; share carefully
Participate in brainstorming and planning sessions for Player Development program
Prepare and submit reports on activities as directed, complete and on time
Strive to achieve and exceed goals and metrics/objectives