Player Care Coordinator, First Team

Sporting Kansas City

5d•Onsite

About The Position

We elevate Kansas City through soccer experiences and create memories through personalized touchpoints with our club. Our promise is to continually delight our fans and set the benchmark for best practices across Major League Soccer. Sporting Kansas City’s values are to be experience obsessed, high performance in all that we do, exemplify accountability, demonstrate integrity and to always put the club first. The Player Care Coordinator will provide a wide range of off-field support for the Sporting Kansas City First Team in Major League Soccer. The primary objective of this role is to enrich off-field dynamics for players, team staff & families to maximize on-field performance.

Requirements

One (1) years or more of related experience.
Must be able to fluently speak, read, and write in the English & Spanish languages.

Nice To Haves

Bachelor’s degree in relative field preferred.
High proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint & Calendar preferred.
Knowledge of MLS, CONCACAF, U.S. Soccer & FIFA regulations preferred.
Capacity to adapt to the unique and vibrant Kansas City market.

Responsibilities

Coordinate and serve as the primary point of contact for all players & their families for any off-field support & guidance to enhance a high-performance environment.
Provide resources for the onboarding and relocation of new first team players, staff & their families. Primary areas of focus include securing bank accounts, phone numbers, social security numbers, housing, transportation, schooling, etc.
Provide resources for the adaptation of international players, staff & their families. Primary areas of focus include English lessons, general assimilation to local culture, creating trusted network connections, etc.
Provide resources to the growth and transition of younger players. Primary areas of focus include school support, character development & maturation, financial education, etc.
Attend all home matches and provide gameday support to player families & reserve players to enhance their stadium experience.
Develop and maintain trusted, professional relationships with players, their families, club personnel and external partners.
Stay current on all MLS & MLSPA policies and programs related to players and their families.
Maintain & develop a competitive & successful team culture & environment.
Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
Perform other related tasks or projects as assigned.