Player Assistant - Starter

Arcis Golf•Chandler, AZ

2d•Onsite

About The Position

As the first point of contact on the tee, the Golf Course Starter plays a key role in setting the tone for the guest experience. You are responsible for ensuring a smooth, welcoming, and organized start to every round — while embodying the values of anticipating needs, creating connections, and elevating the experience.

Requirements

Anticipating needs
Forging connections
Elevating experiences
Grateful spirit
Humble heart
Genuine respect for one another
Positive and confident first impression
Helpful and friendly tone
Calm and welcoming presence
Respect and courtesy

Responsibilities

Greet each group warmly and enthusiastically, offering a positive and confident first impression of the course
Clearly communicate daily course rules, cart restrictions, and pace of play expectations with a helpful and friendly tone
Provide information about course layout, facilities, restrooms, and any relevant updates for the day
Anticipate questions or needs and offer assistance before it’s asked for — going above and beyond to make players feel prepared and supported
Create a memorable, personal moment by learning and using guest names when possible
Maintain an accurate and updated tee sheet, ensuring visibility of all groups and player whereabouts
Organize and cue groups to the first tee, keeping the flow smooth and timely by having one group on deck and one group on the tee
Pair up groups when needed to maintain foursomes and maximize pace and efficiency
Monitor tee start times and communicate any delays, issues, or gaps in play to the Golf Shop and Player Assistants
Keep the first tee running efficiently while maintaining a calm and welcoming presence
Periodically tour the golf course to monitor pace of play and assist guests as needed
Gently remind players of pace expectations and cart rules when appropriate — always with respect and courtesy
Communicate with Player Assistants and Golf Shop to address delays or support needed on the course
Assist with special needs or requests from players and take ownership of resolving any on-course concerns
Coordinate daily activity and course setup with the Golf Shop and Guest Services teams
Provide accurate updates on tee times, pace issues, or guest feedback to management
Ensure the starter area is clean, organized, and professionally presented at all times
Perform other duties as assigned by the Head Golf Professional or Golf Operations Manager