Platform Technology Center (PTC) Systems Operations Manager
Wells Fargo Bank•Charlotte, NC
•Hybrid
About The Position
Wells Fargo is seeking a Platform Technology Center (PTC) Systems Operations Manager within our Technology organization. This role is responsible for managing systems operations functions that support enterprise platforms and infrastructure. The manager will lead a team of TechOps analysts, partner with internal stakeholders, and ensure systems reliability, operational efficiency, and alignment with compliance and risk management requirements.
Requirements
- 5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
- 2+ years of leadership experience
Nice To Haves
- Experience supporting large‑scale enterprise or infrastructure platforms across multiple technologies or environments
- Strong understanding of systems monitoring, operational tooling, and incident management, including on‑call support and escalation models
- Experience driving automation and operational efficiency initiatives to reduce manual effort and improve system reliability
- Experience working in a regulated or risk‑managed environment, with awareness of compliance and control requirements
- Strong collaboration and communication skills, with the ability to partner effectively across technology and business teams
Responsibilities
- Manage a Systems Operations team of analysts responsible for monitoring installed systems and infrastructure
- Engage with stakeholders and internal partners across the Systems Operations functional area
- Identify and recommend opportunities to increase system efficiency and reduce manual intervention
- Make decisions and resolve issues related to operating systems, application software, and system management tools to meet business objectives
- Interpret and develop policies and procedures, ensuring alignment with compliance and risk management requirements
- Collaborate and consult with analysts, Information Technology partners, and external vendors
- Manage and support mid‑ to highly experienced analysts
- Allocate people and financial resources for Systems Operations
- Mentor and guide the development of direct reports and support hiring activities
Benefits
- Equal Opportunity Employer
- Drug free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
