Priority Req :: Platform Support / DevOps Engineer

Shree Narayani Networking Solutions•Charlotte, NC

1d•Hybrid

About The Position

The Platform Support (L2/PS) Engineer is responsible for operational support, platform administration, observability, and automation for the Orchestra GenAI Gateway infrastructure and supporting platform components. The role focuses on platform health, monitoring pipelines, infrastructure services, deployment processes, and environment stability across multiple regions. The engineer works with DevOps, SRE, Infrastructure, Security, and Development teams to manage platform services, automate operations, implement monitoring, and maintain high availability for GenAI workloads. Work includes incident and problem management, operational readiness, capacity and availability management, application monitoring, service analytics and reporting, production governance, triage, associate support, and change and configuration management. The engineer identifies potential production failure scenarios; creates incident, enhancement, and problem tickets; communicates with development and internal business operations teams; identifies vulnerabilities and improvement opportunities; and maintains metrics to drive improvements in Production Services. The role creates and enhances administrative, operational, and technical policies and procedures using best-practice guidelines and standards. It takes ownership of escalations and performs troubleshooting, analysis, research, and resolution using advanced query and programming skills. Under moderate supervision, the engineer performs analytical, technical, and administrative work involving planning, installation, design, and support of new and existing equipment and software. The engineer resolves issues, consults with end users on optimal equipment and application configurations, and works on problems of minimal-to-moderate scope that require review of identifiable factors. This is a 9+ month contract hybrid role in Charlotte, NC, with three days onsite and two days remote. The interview process consists of two virtual rounds; an onsite interview may also be requested.

Requirements

At least 5 years of experience in Platform Support, DevOps, Infrastructure Engineering, or SRE roles.
Strong Linux administration experience.
Hands-on experience with Python, Bash, or Shell scripting.
Experience with infrastructure automation tools such as Terraform and Ansible.
Experience with Jenkins, Bitbucket, Artifactory, and CI/CD pipelines.
Strong experience implementing and supporting monitoring solutions, including Splunk, Dynatrace, OpenTelemetry, Grafana, and enterprise logging platforms.
Experience supporting cloud and container platforms, including OpenShift and Kubernetes.
Knowledge of networking, load balancing, SSL/TLS certificates, DNS, and API integrations.
Experience troubleshooting infrastructure, application, and performance-related issues.
Understanding of observability, logging, tracing, alerting, and capacity management.
Strong analytical, problem-solving, and communication skills.

Nice To Haves

Experience supporting enterprise GenAI or AI/ML platforms.
Familiarity with OpenAI, Azure AI, LLM operations, vector databases, and AI observability.
Experience implementing self-healing and auto-remediation workflows.
Exposure to ServiceNow, Remedy, and enterprise workflow management tools.
Experience with cloud platforms such as Azure.
Understanding of security, compliance, vulnerability management, and enterprise risk controls.
Financial services industry experience.

Responsibilities

Provide operational support, administration, observability, and automation for Orchestra GenAI Gateway infrastructure and supporting platform components.
Maintain platform health, monitoring pipelines, infrastructure services, deployment processes, and environment stability across multiple regions.
Work with DevOps, SRE, Infrastructure, Security, and Development teams to manage platform services, automate operational processes, implement monitoring, and maintain high availability for GenAI workloads.
Perform incident and problem management, operational readiness, capacity and availability management, application monitoring, service analytics and reporting, production governance, triage, associate support, and change and configuration management.
Identify potential production failure scenarios and create incident, enhancement, and problem tickets in the ticket tracking system.
Communicate effectively with development and internal business operations teams.
Identify vulnerabilities and opportunities for improvement, and maintain metrics to support improvements in Production Services.
Create and enhance administrative, operational, and technical policies and procedures, adopting best-practice guidelines and standards.
Take ownership of escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills.
Plan, install, design, and support new and existing equipment and software under moderate supervision.
Resolve issues and consult with end users to determine optimal configurations of equipment and applications.