Platform Support Engineer

Novatti

6d • Hybrid

About The Position

Navigating the Future of Payments with Novatti At Novatti, we help businesses move money with confidence. Whether it is accepting payments, sending funds across borders, issuing prepaid Visa cards or automating billing, we bring everything together in one trusted destination. Our customers partner with us for seamless, secure solutions backed by local experts and global connections with Visa, Apple Pay and Google Pay. Wherever they are on their payments journey, we help them move forward with clarity and purpose. What it Means to Work With Us Joining Novatti means being part of a team that cares about doing great work and doing it together. We are proudly Australian with a global mindset, and we value curiosity, collaboration and a willingness to learn. You will find us solving problems, sharing ideas and supporting one another as we shape the future of payments. If you are looking for meaningful work in a team that backs you, this might be your next destination. What will you be doing? If you are someone who enjoys solving meaningful problems, keeping systems steady, and helping teams move forward with confidence, this role may be the next step on your career horizon. As our Application Support and Devops Engineer, you will help maintain the stability, performance and scalability of the applications that keep Novatti running. You will blend thoughtful troubleshooting with strong DevOps practices to make sure our services stay seamless, reliable and ready for what comes next for our customers and for our team. Working closely with our development, infrastructure and operations teams, you will guide the resolution of complex issues, automate the day to day, and strengthen the way our systems connect. Your skills across Linux, scripting, automation platforms and AWS will help us improve processes, increase reliability and support the continuous delivery of secure, high quality solutions that meet our regulatory and business needs. It is meaningful work, and you will be part of a supportive community that values clarity, collaboration and growth at every step. Importantly, in this role, you will:

Requirements

• Proven experience in application support with strong troubleshooting, and problem-solving capabilities in production environments.
• Proficiency in scripting languages ( Perl, Python,bash) and automation platforms such as Workato, Zapier or similar tools.
• Strong Linux system administration skills with expertise in log analysis, diagnostics and system optimisation
• Hands-on experience with AWS cloud services, infrastructure management and cloud-native tools
• Solid understanding of Git version control, CI/CD practices and database management (SQL)

Responsibilities

• Act as a key escalation point for production issues, using strong troubleshooting and root cause analysis to resolve problems quickly while keeping system health and performance steady for our users.
• Create and maintain automation scripts in Python, Bash or Perl, and build workflow integrations in Workato or Zapier to streamline processes and reduce manual effort.
• Support and maintain Linux systems, using logs, diagnostics and error tracing to ensure stability, security and smooth performance.
• Deploy and manage applications in AWS, using cloud native tools to support scalability, resilience and cost awareness.
• Maintain code repositories in Git and support CI and CD pipelines, helping the team follow version control best practice.
• Write clear documentation and troubleshooting guides that make knowledge easy to share and support continuous improvement across the team.
• Participate in an on call rotation to support high priority incidents and help maintain system reliability outside standard hours.

Benefits

• Always learning, always growing – From on-the-job experiences to formal training, we make sure you’ve got the tools, support and opportunities to keep building your skills and growing your career.
• Work-life that actually works – Enjoy a flexible, hybrid setup with time in the office and the freedom to work remotely.
• A team that has your back – Collaborate with talented, passionate people who genuinely care about what they do (and each other).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed