Senior Software Engineer - Support Platform

Cloudflare•San Francisco, CA

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Lisbon, Portugal or London, United Kingdom Role Summary As a Software Engineer on the Support Platform team, you will lead the architectural design and strategic integration of the backend systems that underpin Cloudflare’s global support infrastructure. You will partner with leadership across Product, Design, and Support Operations to define a long-term technical roadmap while mentoring fellow engineers to foster a culture of technical excellence. We are seeking a collaborative leader who takes deep ownership of system health and possesses the strategic mindset necessary to solve high-impact, cross-functional challenges. Your expertise will be vital in ensuring our support platform is both robust and flexible enough to meet the evolving needs of our customers and advocates.

Requirements

Extensive experience in backend software engineering, with deep expertise in languages such as Go or Python.
Proven track record of architecting and deploying distributed systems and complex API ecosystems.
Advanced experience managing and optimizing integrations with major enterprise vendor platforms.
Strong ability to navigate frontend frameworks (e.g., React) to provide architectural guidance and support full-stack initiatives.
Exceptional analytical and debugging skills for resolving complex, cross-system issues.
Collaborative leadership style with experience guiding projects from initial concept to successful production delivery.
Fluent English

Nice To Haves

Deep knowledge of Cloudflare Workers and the Cloudflare ecosystem.
Experience influencing technical strategy across multiple teams or departments.
Background in building tools that specifically improve developer productivity or customer support efficiency.

Responsibilities

Lead the design and architecture of highly scalable backend services and APIs that support the global Support organization.
Own the end-to-end integration strategy for complex vendor software, ensuring data integrity and system efficiency.
Partner closely with Product and Design leadership to define the technical roadmap and long-term vision for support tooling.
Drive engineering excellence by establishing best practices for testing, deployment, and system observability.
Mentor and coach other engineers on the team, fostering a culture of continuous learning and technical growth.
Bridge the gap between frontend and backend architectures, ensuring a cohesive and performant full-stack experience.

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