Platform Solutions Engineer

Brown and Caldwell • Golden, CO

17d • $117,000 - $175,000 • Remote

About The Position

The Platform Solutions Engineer role focuses on solving complex platform solutions problems without well-defined solutions and supporting strategic initiatives and managing multiple projects. This role provides technical guidance and works with little supervision and makes decisions that impact business strategy. This role operates with a high level of autonomy and is expected to be self-motivated, thriving in a remote work environment. This role is on the Digital Services’ Platform Solutions team, which is responsible for designing, implementing, and maintaining enterprise platform solutions—including document management, content collaboration, ITSM workflows, and integrations across Brown and Caldwell’s SaaS, PaaS, and IaaS platforms.

This role utilizes expertise in Microsoft technologies (M365 and Entra), automation, workflow, AI, enterprise application architecture, and API integration architecture. Key responsibilities include identifying opportunities to enhance platform capabilities, designing and implementing integrations, translating business requirements into technical solutions, onboarding new tools, and managing multiple enterprise platforms.

This position is required to be located in the Denver, CO area, and will require an in-person interview as a final step in the process.

Requirements

• Advanced understanding of platform administration
• Strong project management skills
• Expertise in comprehending and applying workflows and process automation
• Familiarity with cloud-based content collaboration platforms
• In-depth knowledge of data security and privacy principles
• Experience with integration of various software and applications
• Ability to troubleshoot and resolve complex technical issues
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work collaboratively in a team environment
• Adaptability and willingness to learn new technologies
• Strong organizational and time management skills
• Attention to detail and a proactive approach to tasks
• Exceptional problem-solving abilities, particularly for complex issues without clearly defined solutions
• Strong leadership skills for driving strategic projects and initiatives
• Proficiency in platform administration and escalation processes
• Expertise in project management, implementing collaboration solutions, and setting collaboration standards
• Knowledge of workflows and process automation strategies
• Expertise in SaaS/PaaS/IaaS platform solutions, customer support, storage, security, disaster recovery, and business continuity.
• Typically requires minimum of 8-years of relevant experience in platform solutions or related roles
• Vendor management experience
• Experience designing, implementing and maintaining enterprise ITSM ticketing systems
• Experience managing multiple projects
• A degree in Information Technology or any related field or equivalent experience is required.
• ITIL Foundations certification required

Nice To Haves

• Microsoft certifications preferred (Azure Fundamentals, Microsoft 365 Fundamentals, etc.) and/or similar on-the-job experience

Responsibilities

• Act as the Technical SME: providing guidance and understanding of product features, collaborating with vendors for improvements, and integrating solutions with BC internal development.
• Communicate updates, train support resources, and manage platform configuration.
• Lead and complete projects/tasks for the platform team independently and collaboratively.
• Design and build next-gen enterprise platform solutions. Improve efficiencies through automation and other technology enhancements. Propose solutions to complex business problems.
• Ensure compliance with BC standard operating procedures, maintain confidentiality through adherence to non-disclosure agreements, and uphold all security policies to protect sensitive information and maintain organizational integrity.
• Recommend and implement changes to align with the company’s strategic direction.
• Document and ensure solutions adhere to security standards.
• Act as a project manager and complete assigned tasks.
• Tailor content to audience needs.
• Identify limitations and drive necessary changes.
• Work remotely and independently as required.
• Flexibility to adapt and execute various additional assignments based on evolving needs.
• Provides mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Benefits

• medical
• dental
• vision
• short and long-term disability
• life insurance
• an employee assistance program
• paid time off and parental leave
• paid holidays
• 401(k) retirement savings plan with employer match
• performance-based bonus eligibility
• employee referral bonuses
• tuition reimbursement
• pet insurance
• long-term care insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree