Principal Platform Reliability Engineer

Lilly • Indianapolis, IN

1d • $126,000 - $224,400 • Hybrid

About The Position

Eli Lilly and Company seeks a Platform Site Reliability Engineer to join the Software Product Engineering (SPE) Customer Operations team. You will design, operate, and continuously improve highly available, scalable, and fault-tolerant systems across cloud environments. You will play a critical role in establishing reliability standards, driving operational excellence, and enabling engineering teams to build and deploy with confidence.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field
• 7+ years of hands-on experience with AWS
• Extensive experience with Kubernetes and containerization technologies (Docker, EKS, etc.)
• Experience operating production-grade distributed systems
• Experience in incident management and on-call support models
• Experience defining and managing SLOs, SLIs, and error budgets
• Hands-on experience with observability tools such as Splunk and the LGTM stack
• Experience building and maintaining CI/CD pipelines
• Proficient Experience in Infrastructure as Code tools (Terraform, CloudFormation, etc.)
• Experience with scripting in Python, Bash, or PowerShell
• Experience with networking and cloud architecture fundamentals
• Experience implementing security best practices in cloud environments
• Experience troubleshooting complex system and performance issues

Nice To Haves

• Experience with tools such as ArgoCD, GitHub Actions, or GitOps workflows
• Familiarity with large-scale enterprise platforms and environments
• Experience in regulated industries such as healthcare or pharma
• Exposure to global support models and follow-the-sun operations
• Strong written communication skills, including crafting incident updates, postmortems, and status summaries for mixed audiences

Responsibilities

• Define and implement SLOs, SLIs, and reliability standards that establish a consistent foundation for platform health, driving resilience through capacity planning, failover design, and disaster recovery strategies
• Lead response for P1/P2 incidents, owning rapid mitigation and recovery while conducting thorough root cause analysis and implementing corrective actions that prevent recurrence
• Develop and maintain runbooks, playbooks, and operational standards that enable the broader engineering organization to respond effectively and consistently
• Implement and optimize observability frameworks spanning monitoring, logging, tracing, and alerting — improving system visibility and reducing alert noise through actionable, signal-driven insights
• Leverage platforms such as Splunk, Prometheus, CloudWatch, or equivalent tooling to ensure teams have the telemetry they need to detect, diagnose, and resolve issues proactively
• Build and maintain CI/CD pipelines and deployment automation; drive adoption of Infrastructure as Code and GitOps practices across engineering teams
• Support engineering teams in integrating SRE principles throughout the software lifecycle
• Implement secure-by-design practices across infrastructure and platforms, support vulnerability remediation and secure configurations, and ensure alignment with enterprise security and compliance standards
• Partner with engineering teams to improve reliability, performance, and deployment practices
• Provide technical guidance and mentorship to engineers, and communicate system health and incident impact clearly to stakeholders at all levels

Benefits

• company bonus (depending, in part, on company and individual performance)
• company-sponsored 401(k)
• pension
• vacation benefits
• medical, dental, vision and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal